VISUALLY IMPAIRED PASSENGERS A win-win for everyone


Providing an accessible and welcoming service isn’t just about following the law - it’s good business! Visually impaired passengers are loyal customers, and if we know a driver or company offers excellent service, we’ll keep coming back (and recommending them to others).


6. No need to shout


We’re visually impaired and not hard of hearing (well, most of us). There’s no need to speak in slow motion or at megaphone volume. Just talk naturally and clearly.


7. Avoid the “silent treatment”


Some drivers think that staying silent is polite, but it can make the ride feel uncertain for a blind passenger. A friendly chat or letting us know what’s happening (“'I’m just waiting for the traffic to clear before turning”) can be reassuring.


So, next time you pick up a visually impaired passenger, remember that: a little assistance goes a long way. Whether it’s guiding us to the car, making sure our guide dog is comfortable, or just being friendly, these small gestures make a world of difference.


Thank you for being a driver who truly cares - your support helps people like me stay independent, confident and stress-free while we are getting from A to B!


Find out more


To find out more about supporting passengers with sight loss, visit: https://visualisetrainingandconsultancy.com/training


PHTM MARCH 2025


15


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