HAMPDEN CABS: Safe and secure travel around Glasgow – and beyond
If one word were to be used to describe the type of transport business that is Hampden Cabs, that word would have to be “versatile”. This company is one of the largest private hire and taxi services in Glasgow, covering the city and all surrounding areas. They also have offices in East Renfrewshire and South Lanark- shire, all of which are manned 24/7/365 by experienced professionals. Hampden Cabs opened their doors in 2000; in a relatively short 12 years the company has expanded to a fleet of over 450 vehicles that cover in excess of 50,000 journeys per week. It’s the spread of these vehicles that is impres- sive:
they have private hire, hackney
carriages, people carriers, executive vehicles, wedding cars, airport runs – and for any spe- cial occasion they have Special Events Organisers who can tailor a transport package to suit the occasion. Obviously all these journeys need organising – and what better system for Hampden Cabs than Cordic’s cPAQ computerised booking and despatch package. Their previous data despatch system was proving unreliable: driv- ers were losing connections, and the company hadn’t seen any major improvements in the software in recent years. They were attracted to Cordic because of the advanced features and wealth of booking solutions they could offer to their customers.
calls weren’t being missed. The IVR allows Hampden to effectively answer up to 50 per cent of their telephone bookings automatical- ly, freeing up their call staff to manage other job bookings and focus on customer service. Text and Ring Back is also included as stan- dard. Another key feature of the Cordic system is its accounting package: Hampden Cabs’ back office admin functions have been streamlined and are far more efficient, meaning that they can process account customer invoices and driver statements in less time, allowing them also to focus on delivering a higher level of customer support and attracting new busi- ness. There are many advantages to having a Ham- pden Cabs corporate account, such as priority booking procedure, itemised monthly billing, credit facilities, password protection, queue priority, and monitored use of all journeys and costs.
to ongoing activity as we switched systems, and the team who helped us go live were very professional and supported us during the process.” So the ability to offer every type of vehicle, for every type of journey, overseen by a sharp, super-modern and efficient booking and despatch package, brings about that versatili- ty mentioned earlier. As Hampden Cabs says themselves: “The key to our long standing relationship with our clients is the quality of our service. Our computerised GPS satellite booking and despatch can keep pace with the fastest of fast-moving businesses, and help us to get the right people to the right place at the right time.” What else does a customer want – and a suc- cessful business provide? Proof positive that Hampden Cabs is doing it right, in all direc- tions.
Other booking methods that customers are able to use include online Web booking and the ability to book via the Hampden Cabs iPhone Booking App. Both of these offerings allow Hampden customers to pay via credit card or account, and the booked car can be tracked via a live tracking map. The iPhone App has been a huge success in Glasgow, with over 7,000 downloads in less than eight months. Reviews in the App store include: “My favourite taxi company just got better!” and “Best App Ever!” – making it a clear winner when it comes to booking a cab by App in Glasgow. So what does Hampden Cabs think of its own Cordic system? “We invested in Cordic as it is by far the strongest offering available in the market; as it’s modular, we were able to effec- tively create a bespoke solution for our business needs. “The installation process and support given by Cordic was fantastic. There was no disruption
They were also aware of Cordic’s position in the market as a reliable, robust system, and with regular software updates and improve- ments they knew it was a smart choice. As a result of going with Cordic, Hampden Cabs are offering their customers an improved level of service, faster booking times and more con- venient booking methods.
COMPONENTS
The Cordic solution includes an eight-port IVR (Interactive Voice Response). As they are an extremely busy private hire/taxi firm, Hampden wanted to ensure that at their busiest periods
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HAMPDEN CABS Address: Telephone:
15 Rosyth Road, Shawfield Glasgow G5 0YD
Head Office: 0141 429 1122
Year firm started: 2000 Number of vehicles: 450
Types of vehicle: Private hire and hack- ney carriage: saloon, black cabs, MPVs, executive
Licensing authority: Glasgow, East Ren- frewshire and South Lanarkshire
Booking system: Computerised – Cordic cPAQ
Phone system: Avaya PHTM JULY 2012
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