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IN THE NEWS...IN THE NEWS..


WELSH TAXI DRIVER DENIED A £500 GRANT AFTER BEING TOLD TO ISOLATE BY THE NHS PHONE APP


A Welsh taxi driver was denied a £500 grant after being told to isolate by the NHS phone app, has said it was a “kick in the teeth.” BBC Wales report that In Wales, the self-isolation support scheme for low- earners is still not available to people who are notified by the app. Taxi driver David Miller lost ten days of work by isolating and had no grant. The Welsh Government said it was working with councils to “identify what other alternatives, including manual solutions, can be put in place.” The self-isolation support scheme is intended to help with loss of earnings for those told to self-isolate who can- not work from home. Also eligible are parents and carers on low incomes with children who are


self-isolating. In December it was reported that the NHS Track and Trace app for Wales and England had been updated to allow people notified that they must isolate to claim the £500.


Yestech HPH Correct.qxp_Layout 1 29/09/2020 16:55 Page 1


But while users in England notified by the app can claim the payments after going through an identity-verification process, people in Wales cannot. Mr Miller, from Pembroke, received a notification on the NHS app on Boxing Day telling him to self-isolate for ten- days. As a recipient of housing benefit he should have been able to claim the £500 grant to offset his loss of earn- ings. But when he applied via his local authority he was told they could not pay him.


It was a kick in the teeth really. I’ve had no help financially from the govern- ment since the pandemic started. “They ask you to self-isolate to protect others and then you get no financial support so you have got to make a choice of shall I go out and put people at risk because I need to pay my bills or should I struggle financially and stay home?


“My choice is listen to the app, stay at home, self- isolate.”


But Mr Miller thinks without the finan- cial support, others are not making the same choice. “I have a lot of friends in the taxi trade who wouldn’t download the app because of that. I know people will not adhere to it, I know that for a fact because I’ve spoken to them. “They can’t do it financially.”


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