CRM SYSTEMS
Routes can be optimised and
changed instantly
with the use of maps, which automatically alerts drivers to any new instructions.
Automated booking confirmation, alerts and pre-arrival
providing an early warning if they are approaching agreed limits. The software also provides the average buying and selling prices and allows Brown Recycling team members to address any issues so that the problems are fixed at source, improving overall efficiencies and ensuring customers are receiving the service they are paying for.
Now that Brown Recycling is paperless, productivity has improved, meaning team members can provide better customer service rather than focus on time-consuming data consolidation and analysis. Instead, all electronic paperwork and reports are available to clients via a 24/7 self-service portal. There is no need for physical storage, no lost paperwork and it’s much quicker to locate information than ever before.
Any team member can see a snapshot of any contact activity with the customer, so whoever answers the phone is up to date with queries and orders. This knowledge ensures efficient communication. Directly from the system, customisable email notifications can be sent to clients with photos attached, so it’s very easy to be proactive and take the appropriate action.
Within the CRM module all activity can be analysed in easy charts to ensure that Brown Recycling is meeting SLAs and the team is performing to a high standard.
The real-time transport dashboard is especially popular with Brown Recycling’s transport team as they can track a driver’s progress and report any issues such as traffic or road closures to customers, or provision extra resource if necessary, to minimise delays.
on-site notifications also help to provide better service and turn-around times on-site. The mobile apps for drivers and weighbridge mean
that the office knows if the driver had problems carrying out the service or the facility has an issue with the load in real-time.
For customer communications, email marketing tools and being able to post news on the customer portal enables Brown Recycling to keep contacts up- to-date about the organisation, new regulations and industry news.
Using Waste Logics to support growth
When launching new services, the Brown Recycling team now has the data to make informed business decisions. All prospective and existing client sales and
service activity, tasks and follow ups are shared effectively. This enables the management team to understand and be ready to accommodate the pipeline of prospective business deal opportunities and the upcoming gains and losses. The customer portal, recycling reports and the fact that data can also be transferred easily onto clients’ own systems are great selling points. New clients who find Brown Recycling online will soon be able to book and pay via the website 24/7, as the company will be implementing Waste Logics’ online cart.
Daily driver vehicle round reports enable Brown Recycling to view route profitability based on the collection revenue, disposal costs, drivers’ wages and vehicle running costs. With this type of information, the company can increase the volume of services without necessarily having to increase the office team. This means that service costs are competitive, since Waste Logics software makes the day-to-day tasks easier and quicker.
The team can also view customers with low activity at a glance, proactively call, build on relationships and ensure repeat business… and that’s the key to good customer service: getting to know your clients and giving them what they want.
For more information please contact Waste Logics Software, Tel 0330 120 0721, Email
info@wastelogics.com, Website
www.wastelogics.com
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