INB O X YOUR LE T T E R S Star letter
P O S ITIV E OUTLO OK I recently read a blog about how a passenger can tell upon boarding that the flight will be good. Te author focussed on flight attendants who smile, wear stylish hats, address passengers by name, and a few other such customer-oriented niceties. I want to offer a different perspective. I find the real
genesis of good travel starts with the passenger: •Do you smile? •Do you join the chorus of voices that complain loudly about everything on the airline (when the flight is a little delayed)?
•Do you help other passengers if they are trying to stow heavy luggage?
•Do you glare at young children who are, well, children... while you talk loudly on your phone?
•Do you marvel at the fact that you are being whisked to another place, defying gravity?
•Do you take time to look out of the window and notice the beauty of the world? A better experience starts with how we face the world,
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not with how the world faces us. Rabbi Zach Shapiro, Los Angeles
Airlines are trying their best to
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maximise their revenue by encouraging passengers to pay for special seats in economy. I paid £15 for each passenger to get the first row of preferred seats. Since then the airline has cancelled these
seat preferences and released them without my knowledge, reassigning us regular seats. I have had to call Swiss long-distance several times to try to remedy this. Each time Swiss acknowledges and apologises, and then reassign us back into the preferred zone. On one of the occasions this happened,
the airline assigned extra legroom seats for two passengers on a complimentary basis as a gesture of good will – only for another member of staff to cancel this. I have written to Swiss customer service
several times and not once have I had a response. I actually dread opening my booking out of fear of seeing the seats have been released again, as has been done on four occasions. Te whole idea of paying upfront for the first row was an utter failure.
Suhail Kazim, Dubai
HIGH F IVE FOR KOR E AN AIR We have recently returned from the Commonwealth Games in Brisbane. As they coincided with the Easter break, the majority of carriers took the opportunity to ratchet up the prices. Having travelled to the Far East for many years on business, I have used almost every carrier, but never Korean Air, which was offering a very good deal with a stopover in Seoul on the way back from Brisbane. Wow, what a pleasant surprise: newish aircraſt staffed
with a crew that were falling over themselves to cater for your every need. I tried the overhead service button, and was extremely impressed with the 30-second response time. We were also impressed with the organisation of the
layover in Seoul on our return journey. It was seamless, with a coach waiting to take us to the Hyatt Grand, and vouchers for the hotel, dinner and breakfast presented to us upon arrival. In future there will be no debating which carrier we will be using – it will be Korean Air.
David Cook, Cardiff
MUS IC AL WHEELCHAIR S I booked myself and my family – including two wheelchair users – in Swiss economy class from Barcelona to Zurich.
JUNE 2 0 18
SWISS REP L IE S : We are sorry that you were affected by seat changes on your Swiss flight. Regrettably, your flight was affected by an equipment change. Even though aircraft equipment changes are a rare occurrence, I have forwarded your email to our network planning department for their information and internal analysis. Swiss endeavours to honour all advanced seat reservations and requests. However, Swiss reserves the right to change seat assignments if deemed necessary for operational, security or safety reasons. While, as a rule, we make every effort to fulfil the wishes of our customers when allocating seats, it is not always possible to guarantee any particular seat. In this case, we have refunded your reservations and enclosed a Swiss travel voucher towards a future flight. Please accept our apologies.
BR AVO Q A TAR AIR W A YS I am writing this while travelling, lest I forget. Isn’t it amazing when you have a great travel experience that you didn’t expect? Aſter an evening flight from Glasgow to Heathrow and an overnight stay, I flew in economy on QR6 to
bus ine s s tr a v el ler .c om
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