Passenger Safety


The Human Side


BY CAPT. JONATHAN KJAERULFF, BUSINESS DEVELOPMENT MANAGER, MITAGS-PMI


How passengers and crew respond in an emergency can make all the difference.


When the Titanic sank in 1912, many crewmembers went down with the ship so that passengers could survive. When the cruise ship Oceanos foundered off the coast of South Africa in August of 1991, most of the crew – including the Master – abandoned the vessel, leaving the passengers to fend for themselves. In 2012, after running his ship onto the rocks, Captain Francesco Schettino of the Costa Concordia gained infamy and imprisonment when he claimed he fell into a lifeboat and lost consciousness, leaving his passengers and most of his crew behind.


Article first published in The Maritime Executive and reproduced here with their kind permission. Web site: https://www.maritime-executive.com


64 | The Report • June 2019 • Issue 88


How will the crew respond in the next big passenger vessel emergency? Will they lead their guests to safety, attend to their special needs, help them up or down the stairs, make sure everyone is accounted for, and assist the old and infirm into lifeboats? Or will they fall short of expectations?


How will passengers respond? Will they go to the correct muster station, follow the crew’s instructions, don their lifejackets properly, board the lifeboats in an orderly fashion? Or will they go back to their rooms, pack up their belongings and fight their way into the nearest survival craft? These are questions that keep ships’ officers and safety managers awake at night.


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