Also, the location and setting of McLeod’s new headquarters enhances the customer experience outside the building in several ways. The technology park where McLeod is now located is surrounded by lodging, dining, and shopping options. Plus there are miles of easily accessible walking trails that customers can enjoy.
Foundation Training, which helps users gain a firm grasp of the standard components of LoadMaster and PowerBroker, covers the options, configurations, process, and procedures that form the basis of the software. Carriers and brokers send employees to McLeod to take Foundation Training classes for several reasons. This training is essential for companies who are implementing LoadMaster and PowerBroker for the first time, and it always pays to train personnel when upgrading to the latest version of the software, so that users can learn about new software features. Foundation Training also helps newly-hired employees hit the ground running and gives an edge to those individuals who have been identified as a company’s key users of the software.
A larger, specially-designed classroom
The classroom on the first floor in the new headquarters building has over two dozen work stations. “The ability to present the training to a larger group gives customers more opportunity to schedule the class on their timeline without needing to wait,” Sean says. “And the classroom’s stadium seating ensures that everyone in the class has a perfect line of sight to the front of the room.”
Classroom work stations for interactive learning
Foundation Training uses a hands-on approach that is enabled by the work stations in the classroom. “Attendees are using the software from the very start and use it all day every day,” Sean says. “I
don’t just lecture. I help them work through problems. I give them situations and ask them how they would handle that.”
The class is designed to keep the customer engaged. “We encourage questions, hard questions,” Sean says. “I ask, ‘What’s your pain point with your old software?’
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A CHIEVE MORE
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