EDITOR'S LETTER


PRESIDENT & CEO James Balda jbalda@argentum.org


In This Field, Quality is Personal


“Ultimately the bond of all companionship, whether in marriage or in friendship, is conversation,” said the very social playwright Oscar Wilde. Today’s science would agree: More studies are fi nding simply being social creates bonds that are good for your health. In this Quality Issue, we look at how senior living is designed to foster social interaction, and the resulting benefi ts for residents’ quality of life (p.6). It’s particularly important in dining, where communities are off ering new options and opportunities to meet and


greet (p.10). And as a hard-of-hearing person, I was happy to get the news that socializing via screens works, too (p.12). Whatever your language or form of communication, what matters is the quality of the connection. Conversations abounded at the 2019 Argentum Senior Living Executive Conference, with more than 2,500 senior living professionals, a packed Expo, and six learning tracks. Catch up with who said what (p. 14) and who was honored (p.18 and pp.50-51). One energetic conference session was the “Risky Business” panel discussion, where legal and senior living experts shared knowledge on trending issues including cannabis use. Senior living leaders sought more information on this fast-changing issue; see our wrap-up (p.34). On a personal note, my parents moved to a CCRC more than 20 years ago, and it was one of the best moves they made. They continued to work (my father consulting on artifi cial intelligence and nuclear engineering, my mother on children’s literature), but they also rediscovered their love of writing and theater that had brought them together in high school. They held memoir workshops and put on community-written musicals with casts of dozens. Their nine grandchildren and fi ve great-grandchildren visited and fell asleep in their arms at dinner, lined up for the chocolate fountain at brunch, and splashed in the pool. When, at age 86, the cancer my father had beaten long ago came back aggressively, he was able to move to a higher level of care at the community, where my mother and we children could be with him at all hours for that fi nal week. He asked that memorial donations be made to the community’s scholarship fund for its workers. My mother lives there with her friends and half our family nearby, and not only does she know everyone who works there by name, but she also knows their children’s names. It was and is their community and their true home. For us, quality is personal—and I respect that it’s so meaningful to you, too. As the new editor for Senior Living Executive, I’m living the dream writing about this important industry. I welcome your thoughts, ideas, pitches; please email editor@argentum.org.


– Sara Wildberger Editor


CHIEF OPERATING OFFICER Maribeth Bersani mbersani@argentum.org


CHIEF FINANCIAL OFFICER Gina Mamone


gmamone@argentum.org


VP, QUALITY IMPROVEMENT John Schulte


jschulte@argentum.org


VP, WORKFORCE DEVELOPMENT Brent Weil


bweil@argentum.org


VP, BUSINESS DEVELOPMENT Brad Williams


bwilliams@argentum.org


VP, GOVERNMENT RELATIONS Paul Williams


pwilliams@argentum.org


LEGISLATIVE ANALYST Peter Einisman


pbeinisman@argentum.org


DIRECTOR, PROGRAM CONTENT Denise Brassé dbrasse@argentum.org


DIRECTOR, CONFERENCE & EVENTS Ellen Drudy


edrudy@argentum.org


DIRECTOR, MEMBER SERVICES & DATA Kari Horesky


khoresky@argentum.org


OFFICE MANAGER/ EXEC. ASSISTANT Rosa Montgomery rmontgomery@argentum.org


PROFESSIONAL DEVELOPMENT & EDUCATION MANAGER Robert Oliveri roliveri@argentum.org


SENIOR DIRECTOR OF MARKETING & COMMUNICATIONS Jessica McKay jmckay@argentum.org


MARKETING SPECIALIST Kayla McAlindin


kmcalindin@argentum.org


ACCOUNT COORDINATOR Tiff any Crawford tcrawford@argentum.org


STAFF ACCOUNTANT Olivia Wilson


owilson@argentum.org


EDITORIAL COMMUNIATIONS MANAGER & EDITOR Sara Wildberger swildberger@argentum.org


CREATIVE PROJECT MANAGER Vatrice Chestnut vchestnut@argentum.org


ART DIRECTOR Rose Thai rthai@argentum.org


ADVERTISING


DIRECTOR OF SALES Katherine Madison kmadison@argentum.org


SENIOR SALES ACCOUNT EXECUTIVE Maura Artman martman@argentum.org


SALES ACCOUNT EXECUTIVE Brooke Jordan bjordan@argentum.org


SUBSCRIPTIONS 703.562.1179


Senior Living Executive, Volume 26, Number 3 (print ISSN 2161- 6698, online ISSN 2161-671X) is published bimonthly by Argentum, 1650 King Street, Suite 602, Alexandria, VA. Periodicals postage paid at Alexandria, VA and additional mailing offi ces. Argentum member companies receive subscriptions for staff as part of their membership. Free controlled subscriptions are also available to qualifi ed individuals in the senior living business.


POSTMASTER: SEND ADDRESS CHANGES TO Senior Living Executive, 1650 King Street, Suite 602, Alexandria, Virginia 22314 703.894.1805. Printed in USA. Copyright 2018. Prior to photocopying items for educational classroom, internal, or personal use, please contact the Copyright Clearance Center, Customer Service, 978.750.8400, 222 Rosewood Dr., Danvers, MA 01923 or check CCC Online at www.copyright.com. Senior Living Executive will not be responsible for the return of any unsolicited manuscripts or photographs.


Copyright ©2019 Argentum. All rights reserved. No part of this publication may be reproduced or transmitted in any form—print, electronic, or otherwise—without written permission from Argentum.


Correction: An article in the March/April issue incorrectly stated that Lisa Fordyce previously worked for Alterra rather than ARV Assisted Living (now known as Atria Senior Living). An article in the March/April issue incorrectly stated that Devin Jameson, Jake Reisch, and Matt Reiners worked for The Arbor Company rather than Eversound.


MAY/JUNE 2019 ARGENTUM.ORG 3


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