VOLUME 28, NUMBER 1


CONTENTS 8 MAKING CHANGE A POSITIVE


What residents, families, and workers are looking for have all changed: Leaders share lessons learned and the essentials to make it through changing times.


DEPARTMENTS


WORKFORCE DEVELOPMENT


26 Managing remote workers can require a change in perspective, communication and HR experts say.


29 Change Agent: How to make time for yourself and other timely tips from expert Elizabeth Grace Saunders.


QUALITY IMPROVEMENT


32 Thought Leader: It’s never too late to change,


research from Michigan State University psychologist William Chopik demonstrates.


7 EDITOR'S LETTER 31 EQUITY & INCLUSION


34 FROM THE EXECUTIVE DIRECTOR’S DESK


35 EXECUTIVE DIRECTOR QUICK TAKES


38 THE HEART OF SENIOR LIVING 39 PEOPLE AND PLACES


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16


AI SOLUTIONS BRING CHANGES AND QUESTIONS


Artificial intelligence transforms operations.


22 36


THE LONELINESS CHALLENGE


A look at promising business models and helpful tech.


ARGENTUM ADVOCATES


Want to be part of policy changes? Our new program is here to help.


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