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VOLUME 28, NUMBER 1


CONTENTS 8 MAKING CHANGE A POSITIVE


What residents, families, and workers are looking for have all changed: Leaders share lessons learned and the essentials to make it through changing times.


DEPARTMENTS


WORKFORCE DEVELOPMENT


26 Managing remote workers can require a change in perspective, communication and HR experts say.


29 Change Agent: How to make time for yourself and other timely tips from expert Elizabeth Grace Saunders.


QUALITY IMPROVEMENT


32 Thought Leader: It’s never too late to change,


research from Michigan State University psychologist William Chopik demonstrates.


7 EDITOR'S LETTER 31 EQUITY & INCLUSION


34 FROM THE EXECUTIVE DIRECTOR’S DESK


35 EXECUTIVE DIRECTOR QUICK TAKES


38 THE HEART OF SENIOR LIVING 39 PEOPLE AND PLACES


Be sure to visit argentum.org and subscribe to receive Argentum Daily, our daily e-newsletter, for access to the latest news, research, and initiatives related to senior living.


CONNECT WITH ARGENTUM argentum.org/facebook


argentum.org/twitter argentum.org/linkedin argentum.org/instagram JANUARY/FEBRUARY 2021 ARGENTUM.ORG 5


16


AI SOLUTIONS BRING CHANGES AND QUESTIONS


Artificial intelligence transforms operations.


22 36


THE LONELINESS CHALLENGE


A look at promising business models and helpful tech.


ARGENTUM ADVOCATES


Want to be part of policy changes? Our new program is here to help.


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