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Future of Retail — Customer Engagement


issue 08


cloud from the ground up, it scales with your business and ensures that you’re always on the latest version of the software.


HOW DOES A PRODUCT/SERVICE IMPLEMENTATION ACTUALLY LOOK LIKE AND HOW DO YOU MEASURE SUCCESS? We have a unique ability to implement fast and deliver leading practices at the same time. We measure our success by our customers’ success - the elimination of costly IT infrastructure and contract staff, automation of cumbersome, manual tasks, increased visibility into the business and the agility to scale and exploit new opportunities rapidly.


HOW ARE RETAILERS USING YOUR SYSTEMS TO GAIN COMPETITIVE ADVANTAGE AND WHAT DOES BEST PRACTICE LOOK LIKE? NetSuite customers like Pret A Manger, Charlotte Tilbury and Vivobarefoot are taking advantage of NetSuite’s agility, scalability and global capabilities to quickly open new stores and expand internationally to gain market share. Ecommerce vendors like Gymshark and Buster + Punch are expanding at speed and managing international sales from a UK base, keeping back office costs low. Additionally, NetSuite’s SuiteCommerce solution, gives retailers a single platform for both B2B and B2C eCommerce, unified with order and


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