THE MAGAZINE FOR THE DRAINAGE, WATER & WASTEWATER INDUSTRIES
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engineer who is unrelated to the original inspection and agreed by both parties). The engineer’s decision will be binding on both the customer and the leasing provider. If the engineer finds in the customer’s favour, the leasing provider will refund the reasonable cost of the examination to the customer.
What do I have to do before the vehicle is returned?
It is recommended that the customer appraises the condition of the vehicle 10-12 weeks before it is due to be returned. This will identify any damage that does not constitute fair wear and tear and requires repair. Use the BVRLA Fair Wear and Tear Guide (which should be given to you by your leasing provider either electronically or a hard copy) and these key tips when appraising a vehicle:
• Before appraising the vehicle, make sure it has been washed and is thoroughly clean, remembering time to allow time for it to dry. Water on the paintwork can mask faults.
• Always point out any unrepaired wear or damage when the vehicle is collected to avoid problems later.
• It is important to appraise the vehicle as honestly as possible. Be objective. Ask a friend or colleague to help.
• Choose a time and place with good light. This is how the lease provider will examine your vehicle. Appraisals carried out in poor light invariably miss some faults.
• Walk all the way around the vehicle and examine closely each panel, including the roof, bonnet, doors and body, for significant damage. Observe where the light is reflected differently from any dents and scratches.
• Crouch or kneel down at the front and rear of the vehicle and look along the bodyline on each side. This will help identify scratches and dents that may otherwise be difficult to spot.
• Inspect lamps, lenses, windows and mirrors for chips, cracks and holes.
• Check the tyres (including spare) for damage. Check that the wear on the tread across each tyre is even. Inspect wheels, wheel trims and wheel spokes for scratches and deterioration.
• Clean and valet the interior.
• Check upholstered areas for odours, tears, burns, stains and wear.
• Inspect all controls, including audio equipment and accessories – they should be present and fully functional.
What can I do if there is a complaint?
As mentioned above, the customer has the right to pay for an examination of the evidence by an independent qualified engineer. The engineer's decision will be binding on both the customer and the BVRLA member. If the engineer finds in the customer's favour, the BVRLA member will refund the reasonable cost of the examination to the customer.
If an agreement cannot be settled with the leasing provider, and they are a member of the BVRLA, they can be referred to the BVRLA by the customer and/or the member involved. More information on the BVRLA's Alternative Dispute Resolution Service is available online.
What about personal number plates?
The customer should liaise with their lease provider 10 to 12 weeks before the end of lease to ensure a personal number plate is transferred from the current vehicle to the new one.
This guide was created in collaboration with the BVRLA.
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