CASE STUDIES
Lanes Group rolls out BigChange job management software
Lanes Group plc, the drainage and sewerage repair company, is rolling out BigChange job management software. Lanes started its BigChange journey when Sapphire Utilities, who were already using the 6-in-1, cloud-based system, became part of the Group in 2023. Named ‘Utility Company of the Year’, Sapphire had already implemented BigChange to transform its services to organisations such as Severn Trent Water and Thames Water, reducing administration and achieving a 100 percent rise in productivity.
“When we joined Lanes, it was largely expected that we, and the other organisations within the family, would continue to operate as they always had,” commented Mo Dawood, previously Director of IT at Sapphire Utility Services and now Group IT Director of Lanes. “However, once we had demonstrated the positive impact that BigChange had on our contracts, the decision was made to roll it out across all divisions”.
“This decision has been vindicated time and time again,” he continued. “Using BigChange within our bidding process has been fundamental in winning new work, and its use across existing projects has resulted in the award of at least one, six figure performance related bonus payment”.
Sapphire first introduced the BigChange job management system, which incorporates a mobile workforce app, customer relationship
management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system, on its contract with Severn Trent Water. Delivering water maintenance services on behalf of four million homes and businesses across the Midlands and mid-Wales, BigChange quickly delivered a reduction in administration and efficiency gains in the back-office and field.
The BigChange solution, which sees engineers equipped with mobile devices for real-time reporting, also helped deliver client critical milestones, manage on-street works liabilities and ensure a right first-time approach.
The adoption of BigChange on contracts across the wider Lanes Group is ongoing, and has already resulted in an increase in the automation of routine admin and reporting tasks, the accessibility of historical job information and the transparency of work in progress. Now processing more than 500 jobs a day - a rise of 400 percent, Lanes has over 1,000 users on the BigChange system.
“Since using BigChange within the wider Lanes Group, we have been able to diversify our offering into new service areas, such as traffic management,” Dawood continued. “We built a test environment within the system, and demonstrated it to a potential customer and they were literally ‘blown away’ by the features and functionality we were offering”.
“On another contract, for tankering and pumping of wastewater, we deployed BigChange within a few months, replacing an underperforming system that had taken more than two years to develop and implement” he continued. “We have also integrated BigChange with a customer’s SAP enterprise software. Another first for the sector!”
Lanes Group plc, is the UK’s largest provider of water and wastewater services, and plays a vital role in maintaining the nation’s water systems. Comprising of Lanes Infrastructure, Clear- flow, and AQS, as well as Sapphire, Lanes has more than 4,000 staff, 3,000 plus fleet, plant, and equipment assets, and a turnover of £500 million, ensuring its continued expansion and growing market share.
bigchange.com 18 | October 2024 |
www.draintraderltd.com
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