WATER PAGES
Sensus continues as Anglian Water smart meter provider
More than 1,500 Sensus smart meters will be installed in the Anglian Water region each day in 2025-30, as the company completes its industry leading rollout.
One million Sensus smart meters have already been fitted by Anglian Water since 2020, with the advanced technology helping to find and fix more than 300,000 leaks in that time.
On 3 October 2024, Anglian Water announced a new agreement with its existing smart network partner, Arqiva, for the 2025-2030 asset management period (AMP8). Arqiva, in partnership with Xylem, will continue providing advanced metering infrastructure, including Sensus smart meters, to support the Anglian Water programme, which is set for completion by 2030.
Sensus, a Xylem brand, is a leading manufacturer of smart meters, advanced sensors and analytics platforms globally.
Andrew Welsh, water utilities director at Xylem UK said: “Xylem is proud to continue to provide Sensus smart meters
to Anglian Water’s flagship programme.
“The one million Sensus smart meters connected so far are already supporting the key drivers of leakage reduction and per-capita consumption, while opening- up new opportunities for community engagement.
“And not just that - the granularity of hourly reads from Sensus meters, along with the frequency of data communication, means water companies are able to gain deeper insights into when, where and why water is being used. When fully optimised, this data can support proactive working across the board, including in asset management, demand forecasting and customer service.”
Pete Holland, director of customer and wholesale services at Anglian Water, said: “We are pleased to have extended our smart meter partnerships for another five years.
“Anglian Water Services’ industry-leading smart meter programme puts people in touch with just how much water they
really use. The technology allows customers to take data down to daily or even hourly level, helping them take control of their household bills and find leaks that are costing them money and wasting water.
“It’s just one of the ways we’re looking after the environment while protecting water for future generations.”
Kraken awakens customer service potential in water
The innovative customer service platform Kraken has made a successful transfer from energy to water. Ahead of their presentation at UKWIR’s annual conference, Portsmouth Water chief executive Bob Taylor and Kraken Utilities chief executive Deepak Ravindran discuss their journey from concept to implementation.
How did the collaboration between Kraken and Portsmouth Water come about?
Deepak Ravindran: When Kraken first started looking at water, there was a lot of debate about what kind of
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customers we were ready to share our technology and operating model with, and Portsmouth Water and Bob’s management team were so exceptional - in having managed to deliver both customer service and much lower cost-to- serve, even without the technology - that we decided they should be the first water customer to bring Kraken to bear.
Bob Taylor: We went through a conventional procurement process. We wanted to partner with an organisation that had significant experience working with smart metering, and were very refreshed by the general approach that Kraken presented to us.
| November 2024 |
www.draintraderltd.com
Even though we were taking a new step in the water sector, their experience, track record and ‘can-do’ attitude to challenges gave us a lot of confidence that we that we would succeed.
What are the differences in the way Kraken needs to operate in water over energy?
Ravindran: Almost 70-80% of the processes across the utilities are similar, but there were some major differences. One is the high proportion of unmetered properties in water.
The second big element is that most water companies globally are monopolies, and
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