CASE STUDIES
D-Body flushes paper from job management with BigChange
D Body, a liquid waste disposal, drainage and environmental services company, has eliminated paper from its management workflows following the implementation of BigChange software. Using the 6-in-1 solution, D Body’s ethos of continuous business improvement is now achieving greater operational efficiencies at every stage from customer bookings to invoice generation. The live linked back-office system and mobile app are also boosting customer service with real-time updates and paperless reporting.
Before implementing BigChange, D Body, based in Kent and serving the south-east, managed its mobile service operation using a bespoke developed diary database. “We recognised that our existing system either needed to be rewritten or an alternative CRM introduced to move our business forward to meet our customer expectations and business requirements. Knowing the functionality that we required was the key to exploring the market for a suitable CRM provider, who would be able to incorporate our bespoke requirements within their CRM framework,” commented Peter Haughey, Health and Safety Manager at D Body Ltd.
“BigChange provided all the CRM functionality we needed. There was also a willingness to work with us to develop our specific requirements,” he continued. “It has taken 18 months of
collaboration, with contributions from both sides, but we now have a successful working platform that is operationally effective and delivering efficiencies across the business.”
Since implementing the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system, D Body has achieved paperless working across its job planning and allocation. Automated workflows have also been rolled out across job completion reporting, with electronic capture of date, time and geocoded photographs and signatures, and duty of care documentation including Waste Transfer Notes.
Additional benefits are being achieved with real-time workflows allowing for automatic generation and update of customer ETA notifications, greater flexibility in allocating works, and improved efficiency in responding to changing work circumstances. Time savings are also being gained in processing completed work reports resulting in more efficient and timely invoice generation.
“Our decision to implement the process of replacing our existing system was both challenging and a step into the unknown; ‘could we achieve what we planned? was the functionality available? what would be the impact on our business if we got it wrong?’. Being focused on our objective we matched BigChange as our preferred supplier for their professional approach and technical ability to deliver our bespoke requirement.
“I am pleased to say that BigChange fully supported this process and has worked closely with us during testing and the operational introduction process to achieve this success and we now have a fully integrated solution that is seen by all as a valuable asset to the business,” Haughey concluded.
D Body is a family run business that operates a fleet of tankers that collect liquid sewage waste from domestic and commercial customers. Based in Detling, Kent, D Body operates across the south east offering routine waste management, sewer and drain services and emergency responses including confined spaces, flood and dangerous spills.
22 | June 2024 |
www.draintraderltd.com
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