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THE MAGAZINE FOR THE DRAINAGE, WATER & WASTEWATER INDUSTRIES


cover us so we weren’t left out on a limb. As long as we have access to a computer then the business can still run, the engineers can still get their jobs and, as long as they’ve got their smartphones, they can still carry on as if things were normal.


With Okappy’s workforce management we’re just carrying on as the same, we haven’t had to make any adaptations to the way we communicate whatsoever. Nothing needed to change with our workforce management at all.


Do you have a go-to place where you look for resources and advice for the drainage sector?


We get our information straight from WHO and the government’s advice. We took everything on board that the WHO had to say, as soon as we could.


Have you experienced any changes to the sorts of jobs coming in?


We haven’t seen many changes in terms of the sorts of jobs, but we have seen changes to the flow of jobs. It has slowed down massively. This is both with our call outs and with the PPM (Planned Preventive Maintenance) that we serve. The reason being, at the moment with how uncertain things are, a lot of people have put a hold on things. Obviously, a lot of sites have closed as people aren’t going into work for there to be problems for us to help resolve.


With Okappy we’ve had nothing that we’ve needed to adapt or change at all. As long as I have access to my computer, and as long as the engineers have access to the mobile app, then everything can carry on as normal. There haven’t been any hiccups on the way - it’s just been plain sailing in terms of managing our work and carrying on as we were.


Interview with Malcom Caiger, Senior Engineer at Drainworx Ltd


What would you say is the main way the drainage industry is changing right now?


It’s become more reactive than preventative in terms of the maintenance measures we perform. Although, I’m aware that some places are using their time to carry out preventatives due to empty buildings. A lot of places are shut, so that means the work has stopped working for a lot of sites for the time being. Some camera surveys have slowed up, which makes up a proportion of the work that we do. A lot of work is now up in the air as acquisition of properties, end of tenancies and condition surveys are on hold at the moment. When lockdown ends, we’ll see who’s still standing!


What are the key things you’re doing as a business to adapt to these changes?


We’ve taken some more PPE measures such as using hand sanitiser and face masks. It’s quite strange going into residential properties, as you can’t see everyone’s faces because they’re all wearing masks.


Nothing has really changed with how we were working before in terms of our workforce management. A lot of people have furloughed loads of staff, we haven’t furloughed anyone.


How Okappy can help


Okappy is designed to streamline your communications and workforce management processes and is one solution that could help reduce disruption to your business. With Okappy you can communicate with your network, send and receive jobs, manage your workforce remotely, run reports, and raise invoices - all on one platform. You can receive updates to job details as they happen and view all important documents needed for the work in one secure place.


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June 2020 | drain TRADER 59


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