moment to think about the nature of the emergency, how urgent it really is, and what effect any solution might have on the overall airworthiness of an aircraft.
AMTs also need to think about the messages they send. Communication requires clear, correct and concise transmission, reception (including listening) and feedback. To maximize airworthiness, ICAO feels that maintenance managers, supervisors, and AMTs must be able to accurately present detailed information orally — both up and down the hierarchy — achieving a high level of comprehension. This includes using maintenance jargon and acronyms only when all other participants in the communication interaction understand them and avoiding such jargon when others might not
know or even be baffled by such terminology. Communicate effectively when
ai157892793163_Barfield Add_Vertical-DOM-2020.pdf 1 1/13/2020 10:05:35 AM
you see an opportunity for safety improvement. AMTs need to maintain vigilance and monitoring regarding safety issues and to speak up when problems arise about safety and risk. AMTs must speak up when they see something that is unsafe or done in an unsafe manner. Clearly a strong safety culture encourages such action, but if you see something that is imperils airworthiness, “speak up” even if you need to do so anonymously. AMTs also need to make sure that their actions and implicit messages match explicit messages about safety. In other words, don’t just talk safety, act safely. Effective listening and feedback are also communication skills that
can lead to a safer maintenance environment. AMTs need to take the responsibility to know that their messages are fully understood by others, and that they accurately understand others’ messages.
AMT TEAM ACTION
Maintenance teams need to put into practice the basics of CRM (Crew Resource Management and MRM (Maintenance Resource Management) and to make sure that individual and team responsibilities are assigned and clarified so that each member of the team knows what the expectations are for safety. Teams need to discuss tasks before work begins. Don’t assume that everybody knows what to do. One area where communication often becomes ineffective is during
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