communicate effectively with one other. The evidence from her study suggests that poor communication can negatively impact on the ability of pilots and AMTs to achieve safety success. A recent accident in the U.K.
that resulted from an elevator trim tab being trimmed in the wrong direction stemmed from poor communication between maintenance and the flight departments. In another incident an AMT did not inform the pilot that tire pressures were low, even after the pilot informed maintenance that the tires had seemed flat on the takeoff roll. It turned out that the tires actually had had low pressure for several days without receiving any attention from maintenance.
The UK Civil Aviation Authority has stated that AMTs have little understanding regarding what pilots are thinking, and that the reverse is also true; pilots appear to have a poor understanding of the AMTs’ perspectives. A recent article in Flight Safety Australia from an AMT’s perspective notes that AMTs don’t want pilots to just tell what’s broken, but under exactly what conditions: “The better the squawk description, the quicker we isolate and fix it—that leads to safer aircraft, quicker. The more pilots hassle, the longer it takes; continually pressuring the mechanic can have the opposite effect.” While understanding the nature of the problem with respect to poor communication potentially leads to incidents and accidents and that
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effective communication is essential for aviation safety, awareness alone is not enough. Although necessary, it is not sufficient to maximize airworthiness through just knowing about the effects of communication on aviation safety. Proactive and generative conduct on the part of the organization (including maintenance), the maintenance team, and individual AMTs is crucial.
WHERE TO GO FROM HERE:
SOME SUGGESTIONS For most AMTs the areas where they can have the greatest impact on airworthiness is through their individual actions and those as part of a maintenance team. Although they can, and should, be part of and actively support any larger
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