When you set clear expectations,


you can put energy into positive activities – completing the task, innovation and creativity. Emotions will turn upward, and the team’s energy will feed off each other. Ambiguous tasks are inherently frustrating whereas crystal clear results are energizing and motivating.


THE ARROWS As you can see, these three elements build upon each other. They can either inspire, motivate and encourage, or they can dishearten, demotivate and deter. Below is the diff erence in emotions and energy level when you set clear expectations versus when you provide unclear expectations and walk away from the situation.


ACTIONS YOU CAN TAKE It can be a smooth ride to balance these three E’s:


1. Decide where to put your energy. You can put it up front by defi ning clear expectations, and asking for feedback, or you can waste energy on fueling defensive emotions and demanding rework.


2. Honor them as a person with real (at least to them) needs and worries, not as an obstacle or as non-compliant. Put yourself in their shoes … that may help explain their emotions and their actions.


3. Look at the situation and expectations from their side – do you see or know information that they may miss? What is common knowledge to you may not be common knowledge to them.


4. If you believe you are over- reacting, ask “how do I see myself in this situation? Victim? Disrespected? Ignored? How do I see them in this situation? As an obstacle, a leader of the fi ght, disrespectful?”


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Experience. 45


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