THE HUMAN ERROR
ADULT VERSUS CHILD, PART THREE
For those who may be just joining us with this issue, we are on Part Three, the fi nal article of the Adult/Child series. This model relates the conscious mind to the Adult while our subconscious is referred to as the Child. If you take a few moments to review the last two issues you will see how it often acts like a spoiled child out to get its way. Let’s see how it interacts with the fi nal six Dirty Dozen and discuss how we can use the knowledge of its decision making infl uence to help avoid making a human error.
BY GORDON DUPONT
LACK OF RESOURCES (JAN/FEB 2017) Anyone who has been in aviation for awhile has experienced a situation where a needed part or material is not readily available. Let’s say it is a gasket that is out of stock and on backorder for a delivery sometime next week. Your dilemma is do I ground the aircraft until the part arrives or reuse the old gasket? You might think it would be an easy decision, but it may depend on which part of the mind has the most infl uence as well as other mitigating circumstances such as no new gaskets for at least a week or the aircraft is required for a medi-vac of a critically ill child, etc. The Adult knows what should be done, but the Child wants to make an emotional decision. These “battles” go on for every event without us giving a thought to the subconscious infl uence.
PRESSURE (MARCH 2017) There is no shortage of pressure in aviation. In my years of working, there would be brief periods of nothing to do (sweep the hangar fl oor) followed by a mad rush as the aircraft is required in X hours for an important fl ight and there is only Y hours of time to do the work. Of course, it has to be done right but, Y always seemed to be a smaller number than X. The Child (like most children) wants to do it right, but if the pressure becomes too great it can revert to an emotional “don’t care” attitude just to get it done on time. The above can easily become a norm (group habit) especially if it gets rewarded with “atta boys” for doing what was needed (short cuts) to get the aircraft out on time. Remember to use Mom’s advice (Stop, Look, Listen
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and Act) when making the decision. If you forgot the advice, go back and read the Pressure article in the March 2017 issue.
LACK OF ASSERTIVENESS (APRIL 2015) Lack of Assertiveness is failure to act in a bold and confi dent manner on Safety concerns. The Adult knows what should be said or done, but the Child (perhaps due to Early Life Decisions and the emotion of being shy) fails to act. Mom’s advice of Stop, Look, Listen and the all-important Act could have saved a lot of lives in the past as well as the future. It often will take assertiveness to get the Safety message across, but it is part of your job as a professional.
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