SUPPLIER ARTICLE RATIONAL
tifunctional unit, a professional kitchen can prepare everything a modern menu demands. Independent researchers at Zurich Uni-
W
versity found that, by switching from conventional appliances to SelfCookingCenter and VarioCookingCenter units, a kitchen reduced energy consumption by 34% and water consumption by 53%. Moreover, the new kitchen appliances were able to produce more food from less space. Rational’s ConnectedCooking technol-
ogy connects the SelfCookingCenter and VarioCookingCenter to the internet, giving chefs the ability to monitor and control their Rational appliances remotely, on a computer or mobile device. They can change recipe programs, monitor cooking processes and download free software. Meanwhile, main- tenance can check how the equipment is running from a smartphone or PC, and the system will automatically notify their desig- nated service partner if there is a problem. The Rational Training and Resources app,
which was developed following feedback from customers, combines a vast array of training resources, such as videos demonstrating how to cook specific recipes or showing how to carry out day-to-day maintenance tasks, and a searchable database of dealers and service providers. The app is smartphone-friendly and can be used in the kitchen, making it an ideal tool for new starters or refresher training, as well as for learning about more advanced techniques. The development of the app underlines
Rational’s commitment to giving customers the best possible support – and helping them get the most out of their Rational appliance. “Training is central to our customer service,” says Simon Lohse, managing director of Ratio- nal UK. “As well as offering initial training when a Rational appliance is installed, we run a variety of educational programmes, such as live cooking demonstrations, where caterers can see the products in action, and academies, where chefs learn advanced techniques.” Rational’s network of dealers and service partners is another vital element in its commit- ment to customer support. “We work closely with our business partners to ensure they have all the knowledge, expertise and equip- ment they need to deliver the highest possible standards of service to customers,” says Lohse. Recently, the multifunctional VarioCooking-
Center won the “Smart Label” award at the international hospitality trade fair Host in Milan. Functionality, technology, environ- mental, sustainability as well as ethical and social implications, are the features assessed by Fiera Milano and
Poli.design in order to give recognition to the most innovative prod- ucts and companies with the Smart Label award. Both the smallest combi steamer, the SelfCookingCenter XS and the company’s networking solution ConnectedCooking have also received the award in the past.
www.thecaterer.com
ith just two appliances, a Rational Self- CookingCenter combi steamer and a Rational VarioCookingCenter mul-
Get connected
Chefs can now remotely control their Rational appliances from anywhere
To come to a free SelfCookingCenter Live or VarioCookingCenter Live demonstration, call +44 (0)1582 480388, freephone 0800 389 2944 or visit
www.rational-online.com
15 November 2019 | The Caterer | XLVII
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