SUPPLIER ARTICLE MEIKO
When service is key to success H
ow can a meal in a restaurant be trans- formed into a superlative experience? At Meiko, we took advantage of our
national subsidiaries in countries around the world to ask this question in all kinds of places – and the answer was resounding: good service! Is great food just the reason why eating out
is the most popular it ever has been all over the world? No. The delicacies on the menu are simply the cherry on the cake of the culinary experience. In fact, it is this overall customer experience that will enthuse a hotel guest or restaurant diner. In other words: it is the cus- tomer service that is the meat of the matter! And good customer service depends on
good service provided by external partners. In order to provide overall customer satis- faction, though, foodservice establishments need good external partners, wherever they are in the world. Their success depends on pro- fessional equipment providers, deliveries that reliably arrive on time, responsible cleaners and, last but not least, frictionless crockery cir- culation. To achieve this, kitchens need high- performance commercial dishwashers that facilitate efficient workflows between the din- ing area and the kitchen. For the same reason, the manufacturer’s technical service is also a
XLII | The Caterer | 15 November 2019
must, just in case something goes wrong. That service needs to be where the customer is. A decisive factor in achieving this is the
use of professional warewashing technology, along with the tailored services offered by the manufacturers.
AWARD-WINNING CUSTOMER SUPPORT Meiko UK is a six-time winner of industry awards for excellence in customer support. It starts with a project, design and sales
team who know the business and who are perfectly placed to come up with solutions to match your needs.
Aftersales support is second to none, offer-
ing a first-time fix of well above 90% on break- down and maintenance support and unique “No Bills” fixed-price extended warranties. Breakdown and maintenance support are provided by Meiko Technical Services, the most highly regarded in the UK industry. Meiko UK’s technical support offer starts
with its HQ-based technical services sup- port desk. Manned seven days per week, 363 days per year, the desk has a dedicated team answering technical queries from the user.
To find out more about Meiko and how our award-winning customer service will make a difference to your business, visit
www.meiko-uk.co.uk
www.thecaterer.com
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