SHOWCASE
WHY I LOVE MY JOB
GEORGIA BURNS foreign exchange support apprentice
Each year, we recruit
apprentices into most of our national branches and within each head office department. They then undertake a rigorous programme of study while earning a salary and gaining invaluable on-the-job experience and industry knowledge. By the end of the programme,
they’ll achieve a nationally recognised certificate at either Level 2 customer service practitioner standard or Level 3 travel consultant standard. Jonathon Woodall-Johnston,
our chief operating officer, started at Hays Travel as an apprentice so has first-hand experience of how well we prepare young people on our programme for successful and exciting careers in travel and tourism. Hays Travel apprentices can
choose to become a personal travel consultant in a retail branch or opt for one of our roles in marketing, commercial, finance, HR, customer services, administration or business development at head office.
“After completing my A-levels and working in a few different roles, I felt stuck in a rut, so I decided to apply for a finance apprenticeship at Hays Travel. “I joined the apprenticeship
programme in September 2022 and I absolutely love it! Travel isn’t an industry I ever saw myself working in, but it’s completely different to anywhere else I have worked and my teammates make it so special. “The work can be challenging
– our foreign exchange operation has grown hugely over the past year, so we’ve had new systems and processes to learn. To help, we have weekly
meetings and everyone is encouraged to make suggestions about how we can improve what we do so we all feel comfortable and supported. “My advice for anyone who
wants to join the travel industry is to just do it! There are so many different layers – selling holidays is only one aspect of what happens at Hays Travel. “There’s also a huge
range of roles, so whatever your skill set is, there will be something for you. “I never expected to be able to
use my accounting and finance knowledge here, but I can’t imagine working anywhere else.”
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