15#/# 2'4'<


%*17$+-+ KU C EWUVQOGT UGTXKEG CIGPV CV 6TKR EQO “I started at Trip.com in September 2022. The


travel industry wa s a new frontier for me, but I had no doubt I was on the right path due to my passion for travel and providing exceptional customer service to our global clientele. “Growing up with parents from


different countries and experiencing life abroad has fuelled my desire to unite people through travel. Travel is a deeply personal experience, and it has become even more intriguing


with the advent of AI. It’s not just a passing trend – it’s here to stay. AI is transforming the travel sector in countless ways, fundamentally reshaping how people plan, book, and savour their journeys. ºčÌ /Ài«°Vom Üi wÀmlÞ LiliiÛi AI will enhance customer service and make travel more personalised. It’s about empowering travellers to make well-informed decisions, discover new adventures and navigate the complexities of travel ÜiÌh }Ài>ÌiÀ i>Ãi >n` ivwViinVÞ° “For those contemplating their


career path, consider the travel industry, even if it feels unfamiliar. This is where you can embrace challenges, harness the power of technology and AI, and actively contribute to shaping how people explore the world.”


#00' /148#0 KU C OCEJKPG NGCTPKPI UEKGPVKUV CV 'ZRGFKC )TQWR “I oriented my studies towards machine learning, taking a deep dive with a PhD.


Upon completion, I joined Expedia Group, where I design machine- learning algorithms for recommender ÃÞÃÌimà Ìo hil« ÌÀ>ÛilliÀà wn` Ìhi moÃÌ relevant properties for their trips. “I chose the travel sector because it spoke to me, as a globetrotter. My role h>à iÛolÛi` ÃinVi joini` wÛi Þi>Àà >}o° I got more and more ideas on what to `o >n` Ìhi wÀm liÌ mi li>` >n` minÌoÀ other people to allow us to accelerate our projects and multiply our impact. “A few examples of the problems we


look at are how to personalise the order in which properties are displayed upon search, considering the travellers’ past interactions with the website, optimising for objectives including relevance, diversity of the recommendations, as well as the long-term relationship with travellers and our partners, while dealing with huge volumes of data. “If you’re thinking of a career in Ìhi č wil`] Li ÃÕÀi Ìo Õn`iÀÃÌ>n` the fundamentals so you can grasp the building blocks of state-of-the-art models when they come up, whether it be generative AI or other technologies.”


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PICTURES: Shutterstock/designium, Saferizen, VMalykhina; Lorene Creuzot


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