From surviving to thriving – Mahul’s story
Discover how Travel Counsellor Mahul Patel turned his business around by tapping into the power of collaboration within our supportive community.
When Mahul joined Travel Counsellors, he was eager to channel his passion for travel into building a successful business. Yet, his first year brought unexpected challenges. Despite his dedication, Mahul struggled with marketing and attracting customers, which left him considering giving up.
A timely conversation with a fellow Travel Counsellor changed everything. Instead of persevering alone, Mahul leaned into his strengths. His expertise in the USA and Canada caught the eye of another Travel Counsellor needing specialist support. This connection marked a turning point, showing Mahul that collaboration could unlock new possibilities. Through the innovative TC Teams model, he discovered how to make his business not only work — but thrive.
The power of collaboration TC Teams lets Travel Counsellors share enquiries and expertise, while growing their earning potential. For Mahul, this approach was a game-changer. By partnering with other business owners, he became known for crafting bespoke itineraries in his areas of expertise.
“It started with a single recommendation. Now, I’m recognised in our community for my destination knowledge,” Mahul shares.
Focusing on what he enjoys most while
collaborating on other aspects of the business boosted Mahul’s confidence and success. “Working in teams lets me concentrate on creating amazing itineraries, without worrying about the marketing side,” he explains.
A remarkable turnaround Now, Mahul leverages his tour operator skills to support other Travel Counsellors across 30 different teams – resulting in his business yielding over 18% margin. This is driven by his destination knowledge combined with the power of our booking platform, Phenix, which lets him create truly bespoke travel experiences in the destinations he’s passionate about.
Travel Counsellors who work in teams convert enquiries at a rate that’s three times higher than the industry average, thanks to being able to pool knowledge within our community.
This model also transformed Mahul’s work-life balance. “I no longer feel I’m working all the time. I can invest more in myself and my development. It’s made a huge positive difference to my mental wellbeing,” he says.
Building success together For Mahul, TC Teams isn’t just about personal achievement. It’s about ensuring clients receive the best service.
He doesn’t hesitate to refer enquiries outside his expertise to those who can best assist, boosting customer satisfaction and conversion rates.
His advice to new and aspiring Travel Counsellors is clear: “Don’t wait to use TC Teams. You don’t need a huge client base from day one, because you can earn through commission splits by supporting your team.”
Whether you’re an industry expert or completely new to travel, the TC Teams model empowers you to grow and succeed. Ready to take control of your future? Discover how you can build a rewarding business with Travel Counsellors by joining one of our Discovery events.
Follow Mahul’s story and start your own.
Find out more by calling on 0161 464 5243 or email:
careers@travelcounsellors.com
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