Training tools
We speak to Jessica Shelton-Agar, managing director of Online Travel Training, to hear how homeworkers can stay up to date with the latest training courses
Q Tell us a little bit about Online Travel Training. A Online Travel Training (OTT) provides free, interactive online training.
With more than a decade of experience, we’re trusted by some of the biggest names in travel. Our mission is to equip homeworkers with the knowledge to sell products and services effectively, and with more than 80 live courses and new ones added regularly, OTT covers every corner of the travel industry. Whether you’re selling cruises or city breaks, flights or five-star stays, our bite-sized courses give you the product knowledge you need to convert browsers into bookers.
QHow can training help homeworkers? A Working from home has its perks, but it can mean missing out on the
office buzz, supplier visits and updates from colleagues. OTT offers significant advantages for homeworkers, levelling the playing field with office-based agents. Training courses are available 24/7, so whether it’s midnight, Monday morning or a quick refresher before a client call, you can learn at a time to suit you. Homeworkers use OTT to stay just as informed (if not more so) as their office-based peers.
QWhat other tools can be beneficial to homeworkers? A Your personal OTT profile tracks your learning journey, keeping
completed courses, certificates and new course recommendations in one place. There are also live webinars and virtual training sessions to get the latest insights and a chance for you to ask questions in real time – just like you’d do in the office. You can also follow key suppliers in the online directory, so if you’re looking to specialise in a certain region or style of travel, you’ll never miss an update, incentive or prize draw that could help you sell more and earn more. Just sign up for the twice-monthly email newsletters to stay in the know.
QDo you have any advice for home-based agents? A Stay curious. The most successful homeworkers treat learning as part of the job. Even spending 10 minutes a day on a course or webinar
30 JULY 2025
The most successful homeworkers treat learning as part of the job
can build confidence and sharpen your knowledge over time. And don’t forget to share what you learn! It could be a destination tip, a new route update or a great hotel feature – post it on your social media and use it in conversations with clients. The more you share, the more you’re seen as someone who really knows their stuff. Learning isn’t just about knowledge – it’s about visibility. Be active, be present and let people see that you’re the expert they want to book with.
travelweekly.co.uk
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