LAURA FEATONBY The Holiday Village
Specialises in: Luxury travel
Why did you choose to focus on luxury? Before setting up my business, Laura’s Travel, some 13 years ago, I worked on the high street for Going Places. I knew I wanted to aim higher and rather than focusing on quantity, I wanted quality.
What exactly do you sell? I sell a lot of Sani and Ikos Resorts and the Maldives, but to say I sell only five-star holidays would be incorrect. I have some real treasures of properties that certainly aren’t five-star, but they are just gorgeous hidden gems. Luxury is different to everyone. What is luxury though, is my service.
Tell us more. I offer private consultations, allowing clients to discuss their budgets in complete privacy.
listen to my clients. I build trust with them – and I’m honest. Very often I’ll challenge them if they tell me they want to go somewhere that I just know won’t suit them. Many of my clients become friends and I arrange all their holidays – often before they’ve even returned from their last! Building relationships is key.
How do you market yourself? I started using social media even before it became a ‘thing’ – particularly Twitter (before it became X). Sale is not a big place, but it is an affluent area. Word of mouth is powerful.
I’m very discreet. Customer experience is paramount, so I provide concierge-style after- sales support, pre-departure assistance and in-resort care as part of my standard service.
How do you get to know your customers? I have a fabulous office in Sale, Manchester, decked out with old Thomas Cook airline seats. It’s a great spot for me to chat and
How does The Holiday Village support you? I was one of the first agents to join The Holiday Village, so I’ve seen the company grow. It’s a family-run company and you really feel that. They’re so supportive and have a great back-office team. We all feel part of the family.
COFFEE & CAKE CATCH UP FOR HOMEWORKERS
Join Wendy Wu’s BDM for homeworkers, Sarah, for a coffee and cake and learn everything you need to know about selling a Wendy Wu tour!
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D^g]Ze – Wednesday 10th Edinburgh – Wednesday 8th July – 11am-1pm August – 6:30pm-8:30pm
& Friday 29th August –11am-1pm September – 11am-1pm
& Thursday 9th October – 11am -1pm <hgmZ\m LZkZa D^pe^r mh [hhd rhnk ieZ\^
NEW 2026-2027 JAPAN & CHINA BROCHURES OUT NOW!
Wendy Wu Tours Dedicated BDM for homeworkers
Email –
sarah.kewley@
wendywutours.co.uk Phone – 07498236557
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wendywutours.co.uk/agents/brochures
travelweekly.co.uk
JULY 2025
17
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