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FRONTLINE Colchester Salou, Costa Dorada


thomas cook 124 HIGH STREET


IMPRESSIONS: The shop and employees were smart, while the window and brochure displays were colourful and attractive.


SERVICE: The agent offered to help immediately. We looked at options on the computer and I received printouts of the ones I liked. The agent had stayed in Costa Dorada and Costa Brava and shared opinions about the suitability of different resorts for a family. The recommendations suited my needs as both hotels had a kids’ club and lots of activities. I declined in-flight meals for £75 because of the short flights and departure time. I was not offered any further products. The agent gave me their undivided attention. I was given a business card and told I could phone any time if I had further questions. The agent didn’t try to close the sale.


QUOTES: Both were seven-night, all-inclusive Thomas Cook holidays in August. The first featured Ryanair flights from Gatwick, and a two-room apartment in Festival Village and Aquopolis Waterpark, Cap Salou, Costa Dorada, for £4,866. The second offered Ryanair flights from Stansted, and interconnecting family rooms at Iberostar Las Dalias, Tenerife, for £5,327.


OVERALL: I was impressed by the agent’s knowledge, service and recommendations.


84% travelweekly.co.uk


co-op travel MONTROSE HOUSE, 3 ELD LANE


IMPRESSIONS: The shop and employees looked presentable, and the displays were bright and interesting.


SERVICE: As I entered, a friendly agent offered to help and we discussed my requirements. The agent didn’t have many options on the computer and didn’t try to close the sale – I only received a business card after asking for one. The agent didn’t offer suggestions about the area or hotels, so I didn’t feel that the conversation was tailored to my needs. The recommendations did suit me, but the first quote was well over budget. I was not offered additional products to pre-book and the agent didn’t take my contact details. I was given the agent’s undivided attention, but the service seemed a bit robotic.


QUOTES: Both quotes were all-inclusive, seven-night Jet2holidays options in August, flying with Jet2.com from Stansted to Majorca. The first was staying in a two- bedroom apartment at Zafiro Mallorca, Can Picafort, for £6,330. I was told this was a good option because the hotel had a spa and kids’ clubs. The second was a two-bedroom apartment at BelleVue Bonita, Alcudia, for a much lower price of £3,880. This hotel had a kids’ club and daily entertainment.


OVERALL: My experience was average and the agent didn’t give as much advice or choice.


58% 30 MAY 2019 47


Elite Island Resorts offers eight all-inclusive beach properties in the Caribbean. ANTIGUA: Galley Bay Resort & Spa; Hammock Cove Resort & Spa; St James’s Club & Villas; The Verandah Resort & Spa; and Pineapple Beach Club BARBADOS: The Club, Barbados Resort & Spa SAINT LUCIA: St James’s Club Morgan Bay ST VINCENT & THE GRENADINES: Palm Island Resort & Spa. As well as all-inclusive Caribbean holidays in beachfront locations, Elite Island Resorts offers family and adult-only resorts, and free wedding and honeymoon packages. eliteislandholidays.com


THE TOP-SCORING AGENT EACH WEEK BAGS A


£25 AMAZON OR LOVE2SHOP


VOUCHER, COURTESY OF ELITE ISLAND RESORTS


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