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FRONTLINE Bury St Edmunds Palm


Jumeirah, Dubai


tui 15 BUTTER MARKET


IMPRESSION: The displays were neat, clear and varied, and staff looked smart in uniforms.


SERVICE: An agent was tidying papers and turned on her computer before helping me. Having visited Dubai, the agent could recommend hotels and attractions. Most options were quite expensive and I didn’t get a chance to consider hotels myself. There was no attempt to close the sale or follow up afterwards. The agent talked to colleagues when phones were ringing and spoke to someone on the phone while a colleague was on hold.


QUOTES: Both quotes were Tui holidays, departing from Stansted with Emirates in February. The first was for seven nights at Sofitel the Palm on a half-board basis for £5,409. The agent said it was perfect for families and had access to a water park. The second was for six nights’ B&B at Jumeirah Zabeel Saray for £4,693. The agent said this was a nicer hotel so suggested a shorter stay to keep in budget. They mentioned upgrading to an evening departure before the holiday, so we could leave on the Friday after school. The agent explained about local taxes, medications and passports.


OVERALL: The agent was knowledgeable and helped me imagine what the holiday might be like. But I didn’t feel that I made my own choice about hotels and the enquiry took a while.


71% travelweekly.co.uk


fred olsen travel 33 BRENTGOVEL STREET


IMPRESSION: The displays were not particularly interesting. With lots of posters in the same colour it was hard to distinguish the offers. Staff looked neat in their uniforms.


SERVICE: An agent asked me to wait until they had finished what they were doing. They weren’t enthusiastic and didn’t give much information – but the prices were good and the hotels seemed to be the right quality. The service was speedy, with minimal chat, but could have been more personalised and engaging.


QUOTES: I was offered three quotes, all for week-long holidays with Travel 2, departing from Stansted with Emirates in February. The first was for Oasis Beach Tower on a half-board basis for £4,755. The agent said this was a Superior room in a quality hotel on the beach. I was told about the tax payable on check-in. The second option was also half-board, at Amwaj Rotana Jumeirah Beach hotel, for £3,778. A third quote was for Jumeirah Creekside Hotel, for £4,295. The quotes matched my needs but the agent was not very engaging and I did not feel like I should book or fully understand the differences between the options.


OVERALL: I was given the information required but the experience was a bit flat and didn’t make me feel excited about the holiday.


68% 28 NOVEMBER 2019 55 55


“As a member of the Leading Hotels of The World, Casa de Campo Resort & Villas is the ultimate Caribbean adventure.” Experience the unsurpassed amenities that makes Casa de Campo Resort & Villas the most unique destination in the Dominican Republic. Offering exclusive luxury experiences, this intimate paradise is filled with unmatched sports including horse riding, shooting, 13 tennis courts, kayaking on the Chavón River and a 63-hole golf course designed by Pete Dye. Set on the southeast coast of the Dominican Republic, Casa de Campo resides between the glistening Caribbean Sea and the winding Chavón River. The five- star luxury resort encompasses 7,000 acres of premium facilities, luxury accommodation and lush landscapes. Guests can easily navigate the resort as each room comes with a golf buggy.


THE TOP-SCORING AGENT EACH


WEEK BAGS A £25


AMAZON VOUCHER, COURTESY OF


CASA DE CAMPO RESORT & VILLAS


PICTURE: iStock


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