MYSTERY SHOPPER WIN MY BOOKING


NORWICH, NORFOLK


WANTED: A family of two adults and four children aged between seven and 12 want to go on safari in Africa, but want advice on which country to visit. BUDGET: Flexible


WINNING AGENT


TRAVEL CONSULTANT BERNADETTE TIBBLE


‘ VERDICT


The Oyster Travel staff were very professional and helpful, and matched the brief exactly. Premier Travel offered good service and options, but the Trailfinders experience was not so enjoyable and the quote less suitable.


SCORING SYSTEM


10% Appearance/first impressions


25% Customer service


25% Advice and product knowledge


25% Holiday details 15% Overall experience


83%


The top-scoring agent each month will win the use of a car for 10 days


The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.


Premier Travel 15 BEDFORD STREET


The agency looked warm and cosy.


I was greeted immediately and given the right amount of choice after lots of open questions about the children,


weather, rooms and a beach extension. Both quotes were for the same 11-night trip with Somak Holidays in Kenya, one in February for £13,012, and one in August


for £14,032. Flights were from Heathrow with Kenya Airways, for the Thorn Tree Safari and Voyager Beach Resort.


63%


Trailfinders 24 CASTLE MEADOW


The agency looked professional and the


staff were smart. The agent was keen to tag on a beach holiday, but it didn’t match my requirements. A great amount of detail was required, including the children’s names and birth dates. The first quote was a 12-night South Africa trip in August with Ilios Travel, BA flights from Heathrow and car hire, for £11,734. The second was a


web link to a seven-night Intrepid Travel safari in Kenya, costing £11,500.


As an independent agency, tailor-made


holidays are our bread and butter – and we sell safaris quite regularly. With a family booking


like this, it’s important to think about factors such as malaria and connecting flights.


Oyster Travel 65-66 CATTON CHASE


There was a display of cards by a local school, and brochures were


beautifully displayed. I was immediately acknowledged with a smile and the agent was friendly and enthusiastic, checking non-malaria safaris so the children wouldn’t have to take tablets. The quote was for a seven- night Travel 2 holiday in August,


departing Heathrow with Virgin Atlantic and staying in a three-bedroom chalet at Kariega Game Reserve, South Africa. It


cost £12,017, including two game drives a day and private transfers.


The staff were experienced and they let me decide what would be best for my family without a hard sell.


91% THIS WEEK’S WINNER


40travelweekly.co.uk28 March 2019


WIN!


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84