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FRONTLINE Birminghan


THE TOP-SCORING AGENT EACH


WEEK BAGS A £25


AMAZON VOUCHER, COURTESY OF ELITE ISLAND RESORTS


Krabi, Thailand


kuoni JOHN LEWIS, 2 STATION STREET


IMPRESSIONS: The beautifully decorated shop had a spa-like feel and a relaxing atmosphere. The staff were smartly dressed.


SERVICE: I was welcomed immediately and offered a seat to discuss my requirements. The friendly agent quickly built a rapport and offered some good choices. We looked at hotel locations on a map, and discussed activities and sightseeing. I had the agent’s undivided attention while they came up with ideal solutions, with excellent customer service and great product knowledge.


QUOTES: I was offered a 10-night holiday with Kuoni in June, flying from Heathrow to Bangkok with Thai Airways, for £3,018. We would stay at the Avani Riverside Bangkok Hotel for two nights, then fly to Krabi to spend eight nights at the Centara Anda Dhevi Resort & Spa. The agent said we would be able to explore the city and coast, as there were plenty of excursions and sightseeing options. These included the Golden Buddha temple in Bangkok and a tour of the Phi Phi islands, which could be booked through the agent or via the holiday reps at the hotels.


OVERALL: The agent was enthusiastic and offered some great suggestions and recommendations. The hotels were premium five-star properties in good locations, offering all the facilities required.


88% travelweekly.co.uk


tui 10 NEW STREET


IMPRESSIONS: The shop appeared to be clean, but upon closer inspection there was plastic on the floor and it needed a good vacuum. The staff were neat in their uniforms and the displays were tidy.


SERVICE: I was acknowledged immediately and discussed my requirements. But the agent was not overly enthusiastic and did not build a rapport. They explained that prices kept changing, as well as hotel and flight availability. The agent had some destination knowledge but kept reading from websites, rather than developing a flowing conversation. They seemed more worried that they could be called for a review with the manager than focusing on a prospective client.


QUOTES: I was offered two Tui holidays in June. The first was for 10 nights, flying with Emirates from Birmingham, via Dubai, for £3,219. It featured three nights at the Century Park Hotel, Bangkok, followed by seven at Mandarava Resort and Spa, Phuket. The second was a 14-night holiday flying from Gatwick with Cathay Pacific, and staying at the Holiday Inn Resort Krabi Ao Nang and Avista Hideaway Resort & Spa, Phuket, for £3,418.


OVERALL: The customer service was not great, as the agent kept mentioning the possibility of their review. However, the hotel options were suitable.


66% 27 JUNE 2019 47


Elite Island Resorts offers eight all-inclusive beach properties in the Caribbean. ANTIGUA: Galley Bay Resort & Spa; Hammock Cove Resort & Spa; St. James’s Club & Villas; The Verandah Resort & Spa; and Pineapple Beach Club BARBADOS: The Club, Barbados Resort & Spa SAINT LUCIA: St. James’s Club Morgan Bay ST VINCENT & THE GRENADINES: Palm Island Resort & Spa. As well as all-inclusive Caribbean holidays in beachfront locations, Elite Island Resorts offers family and adult-only resorts, and free wedding and honeymoon packages. eliteislandholidays.com


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