INSIDE THIS
WEEK Contents
NEWS Hot Stories
Many travel firms ‘unprepared for GDPR’; Lufthansa’s cheapest fares not on GDSs; Tui bosses at odds over third-party sales; Polka Dot Travel to double stores by 2019; Kuoni court win sets liability precedent
WIN!
Round-up Westoe remembers; Tailor Made/Regal 08 Cook sales rise 4%; Silver Travel shortlist 10
A place on a six-night fam to Malaysia with Gold Medal page 40
Special Reports Clia Conference 2018 preview
Tui launches Marella Explorer to trade
12 14
Face to Face: Richard Singer,
Icelolly.com 16 Atas creates agent members category
18 Talk Back Hays Travel, trading standards, Joussen
NEWS YOU CAN USE Product Visit Jersey, Virgin Atlantic
21 04 25
Cruise Virgin Voyages, Shearings, Disney 27 Operator Just Go!, Bourne, Leger Destination Rendez-vous Canada 2018
28 31
FRONTLINE Comment Nikki White: Flag FCO advice 32
Day in the Life Jeff Nolan, Hard Rock 34 Mystery Shopper Newcastle trio tested 42 DESTINATIONS
Asia Stopovers: Singapore, HK, Bangkok, KL 44 Jungle Jaunts: Go wild in lush landscapes 51
RICHARD SINGER The
Icelolly.com chief executive talks about his first six months in the job
page 16
Eastern Europe Warsaw: Save, spend or splurge in Poland 54
BUSINESS
Travel Weekly Business Breakfast: Poon Tip’s G Adventures expansion plan 64
WHAT
LUCY DID THISWEEK
24 May 1
2 3
Lucy Huxley Editor-in-chief @Lucy_Huxley
Interviewed Celebrity Cruises president and chief executive Lisa Lutoff-Perlo ahead of the line’s latest reveal for Celebrity Edge – its spa
Joined Tui directors and hundreds of agents in Palma at the christening of Marella Explorer – complete with star guest Craig David
Had to buy my kids five new pairs of shoes! They’ve both had a growth spurt and my son’s feet are now bigger than mine!
24 May 2018
travelweekly.co.uk 3
A NOTE FROM THE EDITOR Don’t leave ‘data’ till later I
’m sure I’m not the only one who has been bombarded with emails asking if I want to ‘opt in’ or ‘opt out’ to
continue to receive newsletters, promotions and who knows what else. It’s been enough to make me panic, so I can only imagine
what it is like for all travel businesses, as the GDPR deadline looms this week. Feedback from industry lawyers seems to suggest
there is still widespread confusion about what the new rules mean, with some businesses “panicking” and others “ignoring” it altogether (page 4). Experts have warned the rules have the potential to trip businesses up, and, at worst, lead to a hefty fine for serious breaches. But, you will be relieved to hear, what is key is that your business should be able to demonstrate it is taking steps to comply while the new rules bed in. If you can do this, you should not be caught out.
Cruise growth It’s been another packed week in the cruising world, with the launch of Marella Explorer (pages 5 and 14) and the annual Clia Conference taking place, which will see hundreds of agents descend on Southampton to hear all the sector’s latest news and updates. Incredibly, one cruise line executive has set his sights on making land-based holidays “almost irrelevant” (page 12). Whether this is a realistic prediction remains to be seen, but one thing is certain, agents cannot ignore the aggressive growth of cruise or the lucrative benefits to travel agency businesses it affords. See our full coverage of the conference in next week’s issue.
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