MYSTERY SHOPPER WIN MY BOOKING
NEWCASTLE
WANTED: An affluent couple want a two-week self-drive holiday in Italy this summer with upmarket but not extravagant hotels and need help with an itinerary. BUDGET: Not set, but value is a factor
WINNING AGENT
SENIOR TRAVEL CONSULTANT JOANNE CRAGIE
‘ VERDICT
Dawson & Sanderson involved Mystery Shopper in the decision- making process. Kuoni offered good ideas over email while Hays’ agent struggled with a complex brief.
SCORING SYSTEM
10% Appearance/first impressions
25% Customer service
25% Advice and product knowledge
25% Holiday details 15% Overall experience
Clarification: On May 10, we reported that Reigate Travel offered Mystery Shopper a quote using Virgin Holidays. We can clarify this was a note taken from a discussion and mistaken with Virgin Atlantic flights. Mystery Shopper did not request a formal quote.
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. For full conditions, see online.
84% Kuoni ELDON SQUARE – JOHN LEWISCONCESSION
The concession was neatly laid out and I was talking to an enthusiastic agent within a minute. I was given two quotes, both with Kuoni with Jet2 flights from Newcastle to Pisa on August 1 and car hire. The first was £3,960 for 18 nights; three at Rapallo’s Grand Hotel Bristol,
four at Una Hotel Vittoria, Florence, and 10 at Una Palazzo Mannaioni, between Florence and Livorno. The second was with four at Una Hotel Vittoria and 10 at Una Palazzo Mannaioni for £3,142.
72%
Hays Travel 5 RIDLEY PLACE
The shop was clean, but it took seven minutes to be served. The agent was
flustered as they had little knowledge of Italy. They called Citalia, which suggested a 14-night trip with Jet2 flights from
Newcastle to Pisa on July 21 and car hire. We’d drive to Genoa for two nights at Genoa Marina, then have five nights at the Grand Hotel Bristol, Rapallo, and then
seven nights at the Palace Hotel, Viareggio. It came to £5,358. I was given detailed handwritten notes, but no formal quote.
My friend had just come back from
Tuscany so I knew all about Italy, it’s better with shorter drives. I always ask lots of open
questions, although it sometimes gets me in trouble.
Dawson & Sanderson 124-130 NORTHUMBERLAND STREET
I was sat talking to an agent in less than a minute despite the store being busy. The shop was clean and presentable with an exciting window display. I was asked
lots of open questions and the agent had good knowledge of Italy. After discussing the options I was given a quote they
packaged up themselves for 14 nights, including Jet2 flights from Newcastle to Pisa on July 25 and car hire. I was shown pictures and write-ups of many hotels and settled on four nights at Hotel La Spezia, four at Hotel Marchionni, in Viareggio,
three at Max Hotel Livorno and three at Hotel Athena Siena. Altogether it came to £2,788. They looked at ways to save
money on flights so more could be spent on hotels without breaking the bank.
98%
THIS WEEK’S WINNER
42
travelweekly.co.uk 24 May 2018
WIN!
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