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Bar


In numbers: Marella Explorer


1 retractable roof 2 godmothers 10 bars 10 restaurants 13 decks 962 cabins 1,924 passengers


Indigo nightclub


Joussen: Mixing Brits and Germans is more difficult


The boss of Tui Group said trials to mix nationalities in resorts had shown that while some get on well, putting Germans with the British “is a little more difficult”.


“About 90% of our resorts


are more or less targeted to one market, but we have started to mix customer groups in some places,” said Fritz Joussen. “Putting the Nordics with the UK


works, so does the Nordics with the Germans, and the Dutch with


the British. They all work well, but it’s a little bit more difficult with the Germans and the British. “It can be done, but you need


to really balance it. If you had 10 English and one German, the


“Part of the market likes to be with other British people, and the crew all speak English”


balance would be wrong and so we have to be careful.” Joussen said customers from


the Nordic countries mixed well, suggesting that was perhaps because they were more international in outlook and typically spoke English. He said certain Tui brands


would remain primarily targeted to one market – such as Sensatori and Marella Cruises for the British, and Robinson and Tui Cruises for German customers. “The UK market is good for us,”


Joussen added. “The concept of having British ships for British guests works. There’s a part of the market that likes to be with other British people; where the announcements are all in English and the crew all speak English. “It’s the same in Germany: 75% of German cruise customers sail on German ships.” Joussen, who also indicated


SAUNA: Champneys spa on Marella Explorer


thathe would like to grow expedition cruising from the UK, added: “We think nationalities are far more likely to mix on an expedition cruise.”


AGENTS’ VIEWS OF MARELLA EXPLORER


“This is my first time on a Marella cruise. It is better than I was expecting. I have just


experienced a show and it would rival the West End. I think Marella Cruises would be an easy sell. I think the Tui brand is one that people trust. It has a loyal customer following.” Paul Brandwood, Travel House


“I am


pleasantly surprised by what I’ve seen of Explorer. It is the standard that


it has been done to that impresses. This ship is the most modern of the Marella fleet. One of the most interesting things about this ship is that it has a boutique hotel feel about it. It has a younger vibe.” Rob Jones, Iglu


24 May 2018 travelweekly.co.uk 15


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