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Trading Standards ‘unlikely to crack down’
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TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
24 May 2018
travelweekly.co.uk 21
Story: Aito demands crackdown on ‘illegal’ traders The theory of Trading Standards clamping down on overseas [non-EU] operators is great but in reality nothing is likely to change. Huge cutbacks forced on Trading Standards departments across the country by government cutbacks in payments to local councils, who fund the service, mean that no action will be taken if there is no reasonable prospect of recovering the costs of prosecution. The real issue for travel agents after July 1 is the warning in the new regulations that if an agent sells a package put together by a non-EU operator and fails to ensure there is financial protection for UK residents, they will be liable to pay the customer if the business overseas collapses. This should be a real incentive to agents to stick with businesses you know and trust with financial protection here in the UK.
ALAN BOWEN Joussen pulled the rug from under Hackney
Story: Having little third-party distribution ‘is good’, says Tui boss Oh dear. There’s nothing wrong with Fritz Joussen [Tui chief executive] liking direct distribution. Alas he showed poor judgment by saying so a mere 24 hours after Marella Cruises’ Chris Hackney said how important third-party agents were to the brand. When you are trying to win over the travel trade to your product the last thing you need is your chief executive to pull the carpet from under you.
PATRICK DOYLE
TWEETS THIS WEEK
Dagenham Travel @DagenhamTravel Today marks 35 years since we set up. I was told many times we would not survive, but with good service we’ve not only survived but grown
Westoe Travel @westoetravel Please note we’ll be closed from 9.45 until 11.15 on Tuesday as we attend the Town Hall to remember Chloe and Liam #TogetherForever
Paul Ludlow @PaulLudlowUK Looking forward to week ahead: Clia Conference
and an exciting announcement from P&O Cruises
QUOTE OF THE
WEEK
“There is a belief that the tourism industry can be a ‘higher good’; I believe that for our industry to be
successful, business models have to change”
BRUCE POON TIP, owner, G Adventures › Travel Weekly Business, back page
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Great to see John Hays is turning over £1 billion a year and that he acknowledged the efforts of his homeworkers in raising their sales by 44%. But shame to hear he is not including the [self-employed] homeworkers in the bonus scheme. WILL JOHNSON Editor’s note: We understand Hays Travel managing director John Hays (pictured) sent this message to homeworkers last week: “I want to explain why we have not made a bonus payment to you. From an HMRC perspective we are unable to award bonus payments to self-employed agents. This would be a clear indication to HMRC of employed status. Self-employed benefits of working flexible hours and being able to build your own business would be lost. Please be assured you are valued.”
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LETTER OF THE
WEEK
TALK BACK WHAT YOU’RE SAYING THIS WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
Hays Travel explains bonus payout
Story: Hays Travel passes £1 billion sales mark So proud to be part of something very special! It’s a fantastic achievement. CARLA LALA HODGSON
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