MYSTERY SHOPPER WIN MY BOOKING
SCARBOROUGH, NORTH YORKSHIRE
WANTED: An older couple are looking for a week of sun this autumn. They are considering Cyprus, but want to be inspired by an agent. BUDGET: £1,000
WINNING AGENT
TRAVEL CONSULTANT JUSTINE MCGUINNESS
‘ VERDICT
Hays Travel was the only agency to give a quote within budget. So despite the shop being dark, it pipped Thomas Cook, whose agent provided quotes that were overbudget.
I’ve been to Cyprus before
and know the hotels that I offered for this enquiry are cracking. It helps so much when
you’ve been to the destination.
Hays Travel 5 ABERDEEN WALK
This shop was clean and presentable, but appeared closed on first inspection, as it was dark inside and the door
was closed. The window display and posters were clear, but the brochures were untidy. When I walked in, the agent smiled and said “Hi” right away. She had the personal touch and was enthusiastic, took up my Cyprus suggestion but didn’t consider any
other destinations. I was given quotes for two Jet2holidays packages to the Paphos area, both flying from
Manchester on September 5: £956 for a self-catering holiday at the Hilltop Gardens Hotel Apartments; and £1,248 for a week’s half-board at the Theo Sunset Bay Village.
88% THIS WEEK’S WINNER
SCORING SYSTEM
10% Appearance/first impressions
25% Customer service
25% Advice and product knowledge
25% Holiday details 15% Overall experience
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
83%
Thomas Cook 46 WESTBOROUGH
The window display was bright and the brochures neatly laid out. I was welcomed by an agent who had good
knowledge and asked lots of questions. I was given quotes for two Thomas Cook holidays departing from Manchester in October. The first was for the Sentido Cypria Bay in Cyprus, which came in
overbudget at £1,555. The other was for the Sentido Orka Lotus Beach in Icmeler, Turkey, also above budget at £1,200.
65% Tui 2 NEWBOROUGH
The window display was clear and the shop clean. The only agent was on the phone. Other staff emerged but I was left waiting for the first agent, despite being the only customer. I was given two quotes: for Tui’s Sensatori in Crete for £2,016, flying from East Midlands; and for Hotel Louis Phaethon Beach, in Cyprus, for £1,600, flying from Manchester. The
agent wasn’t overly interested and I could have found the information in a brochure.
42
travelweekly.co.uk 23 August 2018
WIN!
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