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INSIDE THIS


WEEK Contents


NEWS Hot Stories


Tui vows to tackle its gender pay gap; Consumers ‘overwhelmed’ by web info; Kuoni plans online consumer brand; Agency falls victim to CEO imposter; DfT to pass buck on LTA regulation


Round-up South Africa water; Travel Counsellors 08 Fiennes at Clia; Norwegian; Marella


AGENT ACHIEVEMENT AWARDS 2018 Book your place at the biggest and best agent event in the travel calendar page 16


04 10


Special Report Cruise.co.uk targets 15% turnover growth 12 Royal gives agents tour of Symphony


14 Talk Back Jet2.com, Tunisia, Royal, Norwegian


NEWS YOU CAN USE Product Intrepid, Disneyland, SAT, Hayes 25


Operator Shearings, Go Provence, Butlin’s 27 Cruise Royal, Fred Olsen, Oceania, Regent 29 Hotel Anantara Hotels, AMResorts


30


FRONTLINE Comment Sharon Fleming: On the Mark 34


A Day With... Tickets Travel, Bexley, Kent 38 Mystery Shopper Who’s Worcester winner? 42


DESTINATIONS


Weddings & Honeymoons Aisle to Isle: Tailor nuptials at Sandals


46


Island Honeymoons: Guide to love isles 53 Proposals: Help clients choose best spot 59


WIN!


in Jamaica page 42


North Africa Nile: Pyramids, temples and tombs


One of 10 places on a five-day fam trip to Montego Bay


BUSINESS Travolution Innovation Report 2018


Analysis of IT spending by travel sector Back page Travel turnover grows 10%


64 WHAT


LUCY DID THISWEEK


22 Feb 70 72 1


2 3


Learned which destinations are hot (or not!) at the launch of Kuoni’s Worldwide Trends Report at the Mondrian Hotel in London.


Hosted a Travel Weekly Business Breakfast on The Future of Airline Distribution and Retail at NatWest’s fabulous Bishopsgate offices.


Took my kids and mum to Hever Castle during half-term, painted pottery and went to see The Greatest Showman at the cinema.


22 February 2018 travelweekly.co.uk 3


Lucy Huxley Editor-in-chief @Lucy_Huxley


21 A NOTE FROM THE EDITOR


Real advice, not headaches S


ome research was unveiled this week that should be music to travel agents’ ears.


In fact, I tweeted to that effect from the Kuoni Worldwide


Trends Report launch, which revealed that in a survey of consumers, almost half of respondents thought travel planning had become more of a headache than enjoyable. Over three-quarters said they felt overwhelmed by the amount of information available online – in fact, more than half said they were unsure which sites and reviews to trust. A whopping 59% concluded that they preferred real


advice from trusted experts (page 5). Hallelujah! My tweet was unsurprisingly ‘liked’ by agents across the UK – from the heads of consortia like The Advantage Travel Partnership and the Global Travel Group, to individual travel consultants and retailers such as Attache Voyage and Triangle Travel. Trade-friendly suppliers such as Gold Medal, Travel 2, Getabed, Travelsphere, Just You and Royal Caribbean were also quick to give the thumbs-up. In fact, so convinced was Kuoni of the merits of booking a holiday with a travel expert that it made two of its own store managers the focus of its peak advertising this year. The online and social campaign, using the tagline ‘Our


experience makes yours’, has been hugely successful, according to directors. When you consider other findings, such as that more than 60% of customers go into a Kuoni store without a destination in mind, and that each consultation takes on average two hours, you start to understand why knowledgeable experts giving great service is the key element for any supplier or retailer to promote.


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