Peaks in full swing, but worries remain A NOTE FROM THE EDITOR
The forthcoming weekend is likely to be pivotal for the industry, as the remaining schools break up for the summer holidays and the peak season gets under way in earnest. As we have reported in recent weeks, aviation firms including airports and airlines have been taking pre-emptive action in a bid to avoid widespread disruption (page 4). But with factors beyond the UK’s borders also influencing the smooth running of services, there remains an understandable sense of trepidation and concern that the “narrative of chaos” will dominate headlines again. This week, we spoke to many agents who are finding current trading conditions even more stressful than during the pandemic, with fears for the future of businesses and livelihoods replaced with admin overload
against a backdrop of stretched resources (page 5). Like so many others in the industry, those agents will be praying the coming days will go as smoothly as possible so some of the customer concerns that are adding to their burden will be eased for now at least. The topic of agents’ workload and commitment was raised time and again at last week’s Travel
Weekly Agent Achievement Awards, as we recognised the professionalism and care shown by the trade across the UK & Ireland (pages 8 and 12). You can check out the initial coverage online, on social media and in this week’s edition, and as we move to our fortnightly production cycle over the summer season, make sure you look out for our 20-page photo special in our next print magazine on August 4.
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS COVER
AAAs winners Wendy Haines, Aaron Petty
and Nina Fox, pages 12-14 Photo: Alex Maguire
Fingers crossed for smooth start to peaks 4 Trade told to manage client expectations 4 Agents exhausted by huge workloads 5 Clients stick to plans despite wildfires 6 AAAs honours best agents and agencies 8 conference preview The Travel Conference, Marrakech
comment Gordon McCreadie: switch-sell clients 20
NEWS YOU CAN USE Product Virgin Hotels, Globus, easyJet Disneyland Paris, Shearings
FRONTLINE agent diary Sharon Thompson keeps her faith
THE QUEEN’S AWARDS FOR ENTERPRISE:
INTERNATIONAL TRADE 2020
FRONT COVER AND THIS PAGE: Steve Dunlop; Shutterstock/Khvost, Leonid Andronov, Novikov Aleksey, Bruno Ismael Silva Alves, Lukasz Pajor, Kardasov Films; SAR Production
travelweekly.co.uk FOLLOW US: 16 close up
Star Clippers, Blue Bay, Newmarket 32 competitions
Win a Med cruise or a trip to Dubai 34 Get Social
Airport disruption, AAAs, heatwave 35 DESTINATIONS
UK & IRELAND Yorkshire: It’s a great time to promote the county’s towns
and unspoilt landscapes 36 Peak District: Tap into the
21 22
HAL, Princess, Heritage Expeditions 24
popularity of family walking holidays 40 SUSTAINABLE TrAVeL Mauritius: Guests at the Salt of Palmar eco-hotel can learn about the island’s culture from locals
28
Your Stories From bakery manager to one of Hays’ top cruise sellers 29
@travelweekly
BUSINESS NEWS Virgin and Delta review schedules
Airline Insolvency Bill ‘paused’ Comment: Rhys Griffiths
travelweeklyuk
54 55 55
Airlines agree to Heathrow demands 56 @travelweeklyuk
21 JULY 2022 3
WHAT LUCY DID THIS WEEK
OCo-hosted the Agent Achievement Awards with Vernon Kay and honoured so many deserving agents and agencies.
OChaired our first Travel Weekly Executive Dinner since the pandemic with Intrepid Travel CEO James Thornton, who flew in from Melbourne, as our guest speaker.
OLike others, melted on public transport to London for two days to get to the sanctuary of the office air con!
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