CARIBBEAN C
MYSTERY SHOPPER WIN MY BOOKING
CARDIFF
WANTED: Four friends want to go to the Dominican Republic in February or March for 10 days staying in at least four-star accommodation. They are interested in excursions. BUDGET: £6,500
WINNING AGENT
TRAVEL ADVISOR BECKY HUGHES
‘ VERDICT
This week’s winner stood out for her enthusiasm and for creating a buzz about the holiday. She displayed good destination knowledge and showed a genuine interest in Mystery Shopper’s requests.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service 15% Website appearance 10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting on the phone for 10 minutes will fail to score!
67%
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
Virgin Holidays 14-18 ST MARY STREET
I was shown Virgin Holidays’ Caribbean & Mexico brochure but I didn’t feel the agent was very positive about the Dom Rep. I was offered flights from
Heathrow to Punta Cana via Paris CDG with Air France on March 18, returning via New York with Delta. The SunScape Bavaro Beach Punta Cana was the
suggested hotel and the total price for four was £7,161. I was told I could ask about excursions on arrival.
38%
Thomas Cook 26 GRAND ARCADE
The shop was tidy but one of the
brochure racks was empty. The agent did not take my details and asked
me to come back with my travelling companions. I had to push to get a
quote. I was offered an 11-day trip, flying Thomas Cook Airlines on May 7 – at least five weeks after the requested date – and staying at the Be Live Collection Punta Cana, priced £4,419 for four. I was told excursions should be discussed in resort.
We take our customers on a
journey and I’m glad my enthusiasm shone through. If you talk through excursions, it
helps customers plan their holiday.”
Thomson 8 QUEEN STREET
I was greeted within a minute and offered a drink. The agent was enthusiastic
throughout. I was offered an all-inclusive holiday with First Choice, flying to Punta Cana on a Dreamliner with Thomson
Airways, departing on February 19. We discussed a few hotels but the agent’s
suggestion of the ClubHotel Riu Bachata seemed the best. It cost £4,920 for
four people for two weeks, which was cheaper than for 10 days. I was given a
list of excursions to take away to discuss with my friends and told I could book
with a rep on arrival. Excursions included boat rides, Santo Domingo and trips into the hills. Airport hotels, parking and seat upgrades were also mentioned.
92% THIS WEEK’S WINNER
46
travelweekly.co.uk 14 September 2017
WIN!
F
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