We’re back in print from next week A NOTE FROM THE EDITOR


Confidence in travel’s return appears to be building one minute and dashed the next amid the government’s changing travel restrictions. But it’s heartening to report this week on the lengths to which MSC Cruises is going to ensure it does not fail in its return to operations in the Western Med from this Sunday (page 4). MSC says Brits will be welcome to join its sailings as soon as FCO advice against ocean cruising changes. Of course, this comes against the backdrop of other cruise lines’ returns not going so smoothly and amid daily media speculation about which countries might be removed next from the government’s travel corridors list (page 5). The continual changes breed anxiety among consumers and stall industry momentum. So it’s right to remain cautious about what’s left of the summer, and autumn. At the same time, consumer research


suggests underlying demand for overseas holidays in 2021 is as strong as ever (page 34). More and more of you are returning to your shops, call centres and offices to support this


progression, and we felt now was the right time for Travel Weekly to show its support for you. So from next week, we will be returning to print every week – to help, inform, connect and


inspire you in your work as travel adjusts, recuperates and recovers. It’s why we are once again delighted to be Abta’s trade media partner as the association announces details of its 2020 Travel Convention (page 6) – destined to be the most important in years. And it’s why we’re bringing together some of the biggest names in the industry for our own Future of Travel Week conference in September. You can find out more, and how to register, on page 8.


e Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS


dedicated web pages to support you


go.travelweekly.co.uk/ webcasts


Webcasts Resource Centre


go.travelweekly.co.uk/ resources


Restart & Recovery Hub travelweekly.co.uk/ restart-recovery


T ravel Weekly’s


Trade calls for more government help 4 MSC Cruises unveils testing process


Outbound sector struggling to restart 5 Chargebacks issue is a ‘nightmare’ Tailor Made Travel; Hays Travel


4 6


7


Travel Weekly Future of Travel Week 8 Special reports


Webcasts: experts, MSC, Deloitte 10


Interview: Javier Pinanes, Spanish TO 12 Comment


Gemma Antrobus: Thank you, Eamonn 16


NEWS YOU CAN USE BA, Stena, Holiday Extras, Eurostar


17


Travel Corporation, G Adventures, P&V 18 Uniworld, Windstar, Silversea, Regent 19


FRONTLINE Your Stories


THE QUEEN’S AWARDS FOR ENTERPRISE:


INTERNATIONAL TRADE 2020


agent diary Kim Kent: Some will travel, some won’t 21


FOLLOW US: travelweekly.co.uk @travelweekly


Sarah Kelley on Thornton’s Travel’s 80th anniversary 20


WHAT LUCY DID THIS WEEK


OHosted more ‘Roadmap to Recovery’ webcasts, including one with MSC chief Gianni Onorato about the line’s restart of sailings this week.


O Was excited to release the first three speakers for our Future of Travel Week next month – with more big-hitters to come. Don’t miss it!


O Got my first ‘course record’ on Strava for a segment of one of my running routes! This is big in my new- to-running world!


Get Social OTAs, government support, lockdowns 23


Canada


DESTINATIONS Short breaks Autumn: Customers missed out this summer? Here we highlight six destinations, from Iceland to Venice, with autumnal appeal 24


Self-drives: We ask three Canadian experts – Adam Hanmer, Denise Hunn and Brian Hawe – for their tips for self-drives in 2021 28


Toronto: Snapshot of city famed for CN Tower, Lake Ontario and Niagara Falls 30


BUSINESS NEWS


‘Unemployment will affect recovery’ 32 Sterling ‘worth more than in August 2019’ 32 Lufthansa losses; Virgin recapitalisation 33 Del Rio confident of ‘strong demand’ 33 Demand for 2020 holidays falls


34 travelweeklyuk @travelweeklyuk 13 AUGUST 2020 3


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