MYSTERY SHOPPER WIN MY BOOKING
NORWICH
WANTED: A family of four is seeking an active holiday for a week or two in Europe, preferably at a resort with on-site activities, during the school holidays. BUDGET: £4,500
WINNING AGENT
THOMAS COOK MIA ROBERTS
‘ VERDICT
All three agents found suitable options, but the Thomas Cook and Tui staff were far more knowledgeable. Cook edged it thanks to suggestions for extras, and the tips and enthusiasm of the agent’s colleagues.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service
15% External/internal appearance
10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!
The top-scoring agent each month will win the use of a car for 10 days
The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.
84% Tui 94 CASTLE MALL
I was approached immediately by a chatty agent, who offered me two
one-week, all-inclusive options with Tui. The first was at the Holiday Village in Sarigerme, Turkey, for £3,534 including insurance and flights from Norwich. The second was at the Robinson Club in
Agadir, Morocco, for £4,223 including insurance, airport parking and flights from Gatwick. The agent showed me a range of options, but had run out of brochures and offered only Tui products.
65%
Norwich Airport Travel 60 CASTLE MALL
This shop was tidy but needed a lick of paint. I was acknowledged straight away, but had to wait my turn. I was offered two
seven-night, all-inclusive holidays in Turkey with Tui Magic Life. The first was for about £5,000 at the Masmavi resort, with flights
from Gatwick on August 8 – but the actual quote was not confirmed. The second was to Waterworld, in Belek, leaving Stansted on August 24, for £4,094. I wasn’t shown the agent’s screen, or a brochure, so I didn’t get a good idea of the options.
We all chip in when we can help each
other. It’s a real team effort and it can help us close the sale.
Thomas Cook 2-4 BRIGG STREET
The shop was a little cramped and the brochure displays were busy, but
otherwise, it looked fine. I was offered a seat as soon as I walked in by a friendly and knowledgeable agent. She looked at
a range of resorts, and talked me through the pros and cons. We settled on Turkey, and I was quoted £3,657 for a week’s all-inclusive in two rooms at Limak
Arcadia Golf Resort, in Belek, departing August 28 from Stansted. Flights would be on SmartLynx, chartered by Thomas Cook. Foreign Office advice, insurance, flight times, visas and luggage were mentioned. The agent called over her
two colleagues, who offered first-hand experience, then talked me through Cook’s direct-debit payment scheme.
91% THIS WEEK’S WINNER
46
travelweekly.co.uk 12 April 2018
WIN!
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84
