DESTINATIONS AGENT REPORTS | ACCESSIBLE TRAVEL
ABOVE: Tui Blue Sensatori Biomar, Majorca RIGHT: Hayley explores the resort PICTURE: Mateu Bennassar
the pool, but I usually prefer a zero-entry [step-free] pool. Elsewhere in the resort, the kids’ pool had roll-in access for wheelchairs and the main pool had chairlifts. I spoke to a few other guests who used wheelchairs, and they hadn’t struggled to get around the resort; there were ramps and lifts everywhere. I don’t use my wheelchair all the time, but my room was accessible and had a level-access shower, plus there were wheelchair-friendly toilets and showers in all the public areas. The only issue wheelchair users had was that the buffet stations were too high for them to reach everything, but the restaurant staff were on hand to help. Every member of hotel staff was amazing – the manager kept coming to bring us things from the buffet. He even brought sparkling wine over to our table. The food was beautiful in the speciality restaurants. We
had three speciality meals for the week, so we went to the Italian one night and the grill for the other two. Iain had a T-bone steak, which was spilling off the side of his plate. I wanted total rest, so I was happy chilling in the resort, but Iain did go on a bike ride. We also saw some entertainment in the adult-only section, and spent time in the outdoor bar where there was live music. It was gorgeous and so peaceful. When it came to check-out, the manager let us keep the
room until 4pm. As my bowel issues prevent me from eating for 12 hours before heading for the airport, I need to be resting as I’m very weak. Being able to stay in our room was great, but maybe all accessible rooms should allow late check-out – and agents should always ask their clients if they have accessibility needs, because not everyone will tell you. TW
I spoke to other
guests who used wheelchairs, and they hadn’t struggled to get around the resort; there were ramps and lifts everywhere
‘HOLIDAYS FOR EVERYONE’
Tui’s Holidays for Everyone competition, which ran in conjunction with Travel Weekly, gave agents the chance to win one of two seven-night holidays with the
support of Tui’s accessibility team. Entrants had to submit a short description of their ideal accessible holiday and a suggestion of how to improve accessibility in travel. Jill Cunningham (pictured), director of retail, omnichannel and third-party sales, said: “Accessibility is a key focus for Tui and this initiative with independent agents has reinforced just how important clear, practical information is in helping customers travel with confidence. Entries highlighted the challenges faced by those with additional needs, from managing anxiety ahead of travel to ensuring accessibility information is detailed, visible and easy to understand. “Tui has seen accessible holiday bookings grow by
56% since 2022, with demand now more than double pre-pandemic levels. In response, we have introduced Detailed Access Guides across hundreds of the most popular hotels, alongside dedicated assisted travel support teams and enhanced training. “It’s vital agents have the right information so they can
recommend the right holidays. We’re not perfect, but are committed to listening, learning and making meaningful changes so that Tui holidays are accessible to everyone.”
travelweekly.co.uk
11 JUNE 2026
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