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ABOUT US...


TRAVELWEEKLY GROUP Phone: 020 7881 plus extension number Email: firstname.surname@travelweekly.co.uk


Editor-in-chief Lucy Huxley Managing editor Robin Searle Editorial assistant Patricia Thomas


News


Group head of news Lee Hayhurst Executive editor Ian Taylor News editor Amie Keeley


Deputy news editor Ben Ireland Chief reporter Juliet Dennis Reporter Harry Kemble


Phil Davies


Digital content manager David Golledge


Features and Supplements Features and supplements editor


Katie McGonagle Features reporter Laura French


Designer Emma Winton Chief subeditor Mike Walsh


Sales Head of sales Mary Rega


Senior account manager Lisa Gaskell


Account managers Emily Snipe


Sam Chapman SeanWebster


Marta Dziok-Kaczynska Cecilia Bredin on maternity leave


Recruitment sales manager Tanya Read (Matthews)


Events and Marketing Events director Linda Lucas


Events co-ordinator Angela Hamilton-Jones


Finance


Finance director Christine Middleton Accounts payable Rosemarie McQueen 4847


Publishing


Chief executive Duncan Horton


Managing director Stuart Parish


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Executive assistant to chairman and CEO Jean Kilcullen


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Chairman Travel Weekly Group Clive Jacobs clive@jacobsmediagroup.com


DELIVERY AND SUBSCRIPTIONS All magazine delivery and subscription enquiries should be directed to Intermedia.


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Annual subscription rates: UK £110; Europe £235; RoW £255. Student rate £55 (copy of student card must be submitted; UK students only). Single copies £2 (incl p&p).


TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd, Poole, Dorset. Registered address: Travel Weekly Group, Third Floor, 52 Grosvenor Gardens, London SW1W 0AU


© Travel Weekly Group Ltd 2018 4830 4864 Group events manager Helen Bush 4887 4849 4877 4805


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Funeral made me proud to be part of our industry


I attended the funeral of Ian Derbyshire in the Wirral last week and it was a beautifully sad but happy celebration of his life. The number of people there, representing all parts of Ian’s life, was testament to the very high regard he was held in. The many of us there representing all parts of our industry made me proud to be a part of the travel trade. Proud because Amanda Matthews, Mike Greenacre and Denis Wormwell delivered wonderful tributes, not only to Ian but also to Wendy, Ian’s amazing wife. It was an honour for Simon Robinson, Pete Constanti and myself to also be asked to pay our tributes to Ian. Proud because of the way so many in the industry have rallied and supported Wendy during the last three-and-a-half years since Ian fell ill. Ian, your legacy lives on, not only through your sons but also through all those you helped and touched in the travel industry.


GROUP PART OF JACOBS MEDIA GROUP


TALK BACK TO US: Email editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from Travelweekly.co.uk.


11 January 2018 travelweekly.co.uk 15


MANNY FONTENLA-NOVOA chairman, Magic Rooms, and former chief executive, Thomas Cook


Gratuities are already ridiculously expensive


Story: Royal Caribbean and Celebrity raise gratuities by 7% If these lines want to recognise the excellent work by their crew, it’s simple: give them a pay rise instead of increasing the tips. Gratuities are already ridiculously expensive, with a family of four paying nearly £600 in tips for a 14-night cruise.


INDIE AGENT


TWEETS THIS WEEK


If I have rooms to sell, I just keep discounting


Story: Travel firms defend promotions after Which? probe If I’m trying to sell rooms, I make a special offer for a few days. When that offer is finished, if I still have those rooms to sell, I’m going to continue the sale and perhaps make them even cheaper! I don’t see the mistake here.


STELIOS MARKOU


Travel Network Group @TheTNG We’re so excited for the @travelweekly #TWGlobes this week! Wishing our wonderful nominated #businesspartners the best of luck


Trish Griffiths @Trish_atTC I’m available 7 days a week at the moment. Don’t miss out on the early-booking discounts


Conference Kittie @conferencekitti I’m pretty sure that one tweet from @jerryspringer would seal the deal for me to attend the @AdvantageHQ conference!


QUOTE OF THE


WEEK


“Cruise gratuities are such an issue. Americans will give $50, [whereas for Brits] a conversation about


gratuities is one we do not want to have”


MIKE HALL, head of marketing, Cruise & Maritime Voyages › Special Report, page 10


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Production Art/production editor Flora Ioannou 4856 4858 4857 4857 4879


Senior subeditor Stephanie Krahn Production manager Nick Cripps


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TALK BACK WHAT YOU’RE SAYING THIS WEEK


LETTER OF THE


WEEK


EDITORIAL@ TRAVEL WEEKLY. CO.UK


BA’s plan will not leave it sitting pretty


Story: BA plan to install non-reclining seats in new short-haul aircraft British Airways has lost confidence in its brand and thinks everything is about price. It has allowed the low-cost carriers to set the agenda and seems unable or lacks the confidence to figure out a smart, differentiated strategy. Its long-haul product is already being undermined by carriers from the Middle East, Far East and now North America. So as it undermines its short-haul with possibly competitive prices but a product/service no better than the low-cost carriers, it will eventually undermine its long-haul business as well. Great shame, as we all want BA to win. DERMOT BLASTLAND Travel Weekly would welcome a response from BA


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