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NEWS SPECIAL REPORT At-a-glance guide to gratuity rates


CRUISE LINE GRATUITY RATE PER ADULT PER NIGHT Azamara Club Cruises None


Carnival Cruise Line Celebrity Cruises Celestyal Cruises Crystal Cruises CMV


Cunard Disney Cruise Line $12.95 stateroom; $13.95 suite


$4.50 stateroom; $15 Concierge Class, AquaClass; $18 suite None None


£7 (£6 on 16 night-plus cruises) $11.50 to $13.50


$12 (three-night); $16 (four-night); $28 (seven-night)


Fred Olsen Cruise Lines £4 for passengers aged 12-plus Marella Cruises Hurtigruten


Holland America Line $13.50 stateroom; $15 suite MSC Cruises NCL


Oceania Cruises P&O Cruises


Princess Cruises


Regent Seven Seas Royal Caribbean Saga Cruises Seabourn Silversea


RIVER APT


A-Rosa


Avalon Waterways AmaWaterways


Emerald Waterways Riviera Travel Scenic Tauck


Uniworld Viking River Cruises All-inclusive, no onboard tipping policy


CHILDREN TOO? HOW PAID Not applicable


Aged 2-plus: Yes Yes


Not applicable Not applicable No


Yes Yes


Aged up to 11: No Not applicable


Coastal cruises: no tipping. All other cruises: $12 recommended No Yes


¤10 or $12.50 depending on region for passengers aged 12-plus ¤5 or $6.25 Included in fare (line says built-in rates are from $13.99-$16.99) Not applicable $16 stateroom; $23 penthouse suite £6 for passengers aged 12-plus


Yes


$13.50 stateroom; $14.50 mini suite; $15.50 suite None


$14.50 standard None None None


None


None; discretionary ¤10 recommended None


None; discretionary ¤5-¤10 recommended None None None


None; discretionary ¤3 director, ¤12 crew recommended


history of tipping in the way other cultures have,” says Harmer. “What a lot of passengers don’t realise is that if they do have issues, they should raise these on the ship so they can be dealt with, and if they’re not happy they can have [the gratuity] taken off.” Mike Hall, Cruise & Maritime


Voyages’ head of marketing, says: “The reason why gratuities are such an issue is because of that cultural difference. Americans will give a staff member $50, while here in the UK, a conversation about gratuities is one we do not want to have.”


Gratuity rates


Royal and Celebrity Cruises’ recent increases now mean passengers pay $14.50 a day in standard


Aged up to 11: No Yes


Not applicable Yes


Not applicable Not applicable Not applicable


Not applicable Not applicable Not applicable


None; discretionary ¤3 manager and ¤12 crew recommended Not applicable None


Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable


“If a line is increasing its gratuity rate, it better make sure its service is impeccable”


accommodation, making it one of the highest in the sector. “Royal and Celebrity need to


be careful because it could put customers off,” the cruise agent added. “For a couple travelling on a 14-night cruise that’s an extra $400, so it needs to be better than a hotel which doesn’t have auto-gratuities.” The agent also warned that if


gratuities continued to rise on mainstream lines, luxury cruise brands, which more often than not include them in the price, would


12 travelweekly.co.uk 11 January 2018


become more appealing. By comparison, discretionary


gratuity fees for P&O Cruises, MSC Cruises, Fred Olsen Cruise Lines, CMV and Carnival Cruise Line range from £4 to €13 per passenger per night and continue to be automatically added to onboard accounts. The majority of river cruise lines suggest a recommended amount to give crew at the end of their cruise. Last year, Norwegian Cruise


Line became the first mainstream line to incorporate gratuities, among a host of other ‘extras’, into its fares, when it rolled out its Premium All Inclusive concept. NCL’s Nick Wilkinson said:


“Premium All Inclusive has driven greater simplicity for


Included in fare


Added to onboard account Added to onboard account Included in fare Included in fare


Added to onboard account Added to onboard account Added to onboard account Added to onboard account Included in fare


Added to onboard account Added to onboard account Added to onboard account Included in fare


Added to onboard account Added to onboard account Added to onboard account Included in fare


Added to onboard account Included in fare Included in fare Included in fare


Included in fare Included in fare Included in fare


Included in fare Included in fare


Included for European sailings Source: Figures supplied by cruise lines


agents having to explain and sell cruises, and greater confidence in consumers having to budget. “The biggest change since


introducing Premium All-Inclusive is double-digit growth we’ve seen in the long-tail of agents we’ve never worked with before, now selling Norwegian. They are comfortable selling us.” So could other mainstream lines


follow suit? Wilkinson added: “I think it’s very telling how many mainstream lines are using the term ‘all-inclusive’ in their wave campaigns as they recognise it appeals to agents and consumers. “But we are the only mainstream line offering a truly all-inclusive


product, including gratuities.” › Talk Back, page 15

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