NEWS ROUND-UP


COMMENT: “Customers are always looking for the best experience, but price will remain a factor for the majority”Sharon Fleming, page 38


Horndean owner shuts up shop after 50-year career


Samantha Mayling


samantha.mayling@ travelweekly.co.uk


Hampshire agency Horndean Travel has closed after 40 years as owner Peter Causley retires after 50 years as an agent.


Causley shut up shop on ecemer 1 having first called customers – some of whom are the children and grandchildren of his earliest clients – to let them know. “I will miss my customers,” he


said. ut  ont miss sorting VT and accounts. orldchoice memer orndean


Travel as ased in the village of the same name near Portsmouth. s a teenager ausley as told


he didnt have the ualifications to become an agent, but after being made redundant from the s car ferry department, in 1 he joined arnham Travel as a trainee. The oss, oy ansfield,


elieved in me and my sills and customer care, he recalled. t also meant that, aged 1,


he could uy a discounted roundtheorld airfare and he travelled to ustralia. Causley then spent six months


at unn oly in central ondon, here he ooed holidays for the


Most Tipto agents believe cyberattack is a ‘low possibility’


early  of agents elieve it is unlikely their businesses will fall victim to a cyberattack. ore than half of the  agents


polled y Tipto said they ere prepared to deal ith such an attac. The poll found  thought a cyberattack against their agency


as a lo possiility and  thought there was no chance at all. nly  elieved an attac as


highly liely and 1 uite liely. The poll comes after erthshire agency The Travel ar reported its


10travelweekly.co.uk10 January 2019


“I was about 27, so I was young to be taking on a business, but I really enjoyed it”


lies of J Tony lacurn. n 1, his former oss at


arnham Travel recruited him to or in a ne agency in etersfield. fter ansfield died in 1,


ausley moved to an agency in avant. To years later, some clients ased him to join them in a ne usiness venture, and orndean Travel as set up.  as aout , so  as young to


be taking on a business, but I really enjoyed it and uilt up my sills, he said. t as an oldfashioned


COMMUNITY: Peter Causley outside Horndean Travel, which he helped set up in 1978. ‘We knew all our customers really well,’ he says


MOVERS & SHAKERS


wVirgin Voyages has recruited two UK


sales managers, trebling the size of its team. Sarah-Jane Walker (left) has joined from Princess Cruises and will look after the north, while Gemma Smith moves from Virgin Holidays from February 8 to cover the south.


wFormer Tauck UK country manager Kathryn Coles joined luxury operator Simpson


Travel this week as head of trade sales. Coles has also worked for Kirker Holidays and Club Med.


agency, doing everything from ational press ticets upards. ts een a fiture in orndean


and e ere one of the longest surviving shops in the village.We knew all our customers really well.” ausley said online agencies


had eaten into usiness, ut that customers had een moving ac to independent agencies in recent years, with the shop making fewer ut highervalue ooings. The agencys ooings ill e


taen over y Travelplanners in aterlooville, ith the orndean Travel premises looing set to ecome a fish and chip shop. In retirement, Causley plans to


play trains all day as a volunteer with heritage steam railway the atercress ine and to help out at a local hospice.


identity as imitated y a ogus website, which took money for ooings under a similar name. ntifraud group rofit said more than  travel esites had een cloned in this ay in the last year. ost polled agents said they


had taen steps to protect their companies, whether by having a cyber risk assessment, forming a disaster recovery plan, taing out cyber insurance, training staff or eefing up technology security. n total,  said their agencies


wWalking and activity specialist HF Holidays has appointed Joe Lynch as chief


executive. Lynch joined the operator, which recently increased its trade sales focus, from Leeds Castle Foundation, where he was commercial director, on Monday.


wCurrency exchange platform WeSwap has appointed Lucy Holden as business development


manager. She joins from Holiday Extras and will work alongside sales and new markets director Matt Crate.


ere ell prepared for cases of cyercrime, 1 uite ell prepared,  hardly prepared and  not prepared at all. rofit chairman arry


ooch said o system can e considered 1 foolproof so it is something that all organisations should constantly revie. The poll follos rofits ecure


ur ystems  aareness campaign late last year, aced by Travel Weekly, to highlight the importance of cybersecurity.


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