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Hotelplan: You guys are ‘heroes’ Workloads: ‘I think
Story: Hotelplan UK ‘heroes’ head out to help agents Carrie Day: What a wonderful idea! And just in time for National Travel Agent Day on July 22. Well done to all of you!
we’re all worn out’ Story: Scottish travel agents are ‘worn out’ with workload, says SPAA president
Dougie Donaldson Muir: Northern Ireland too. Workloads definitely getting worse, not better; stress levels beyond belief. Jane Berry: Just Scottish agents? I think we all are – I know I certainly am.
2020 GET SOCIAL: Email letters to
editorial@travelweekly.co.uk. Please write ‘Get Social’ in the subject line. DEADLINE: Midday Monday. All
correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments taken from
travelweekly.co.uk and
facebook.com/travelweeklyuk
GET SOCIAL:
travelweekly.co.uk @travelweekly travelweeklyuk @travelweeklyuk 7 JULY 2022 33
Triangle Travel @TriangleTravel The worth of a travel agent. Saturday night, in pub. Client calls mobile at 18.12. BA flight tomorrow cancelled. 35 mins later, rebooked, same day departure, new tickets sent. All made possible by @rob_kenton and Clare @ClassicHols
Nick Harding-McKay @HardingMckay Travel Designers My thoughts and prayers are with all the staff and guests of @luxresorts @LUXBelleMare – [the fire is] such sad news. Hoping everyone is safe. Have you set up a disaster fund for the staff?
GET Ê
The best of your letters, comments and social media this week Atol: FCA should run fund
Comment: Atol needs to upgrade Atol is not fit for purpose. When an Atol-covered company fails, the CAA simply directs the consumer to their credit card supplier. APC payments are funding civil servants’ bloated salaries and bulging pension pots. The FCA (Financial Conduct Authority) should take full control and regulate the risk and protection by charging a levy on all travel-related products so there is an even playing field [for all travel suppliers]. This levy should be used to create a ringfenced fund which credit card suppliers can dip into to refund consumers in a seamless fashion. Andri
Fam: Thank you Travelsphere for amazing trip to Canada
I’d like to say a huge thank you to Travelsphere for hosting a wonderful educational to the Canadian Rockies in May. We visited Banff, Jasper, Lake Louise and Calgary, all in five nights. My highlights were a fantastic helicopter trip over Mount Assiniboine glacier and seeing grizzly and black bears in their natural habitat – a truly amazing experience. Back in the office I can now chat to our customers and confidently sell Canada with Travelsphere. This was undoubtedly the best educational I have experienced in years. Sarah Tonks, branch manager, Fred Olsen Travel, Hythe
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