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FRONTLINE Bolton


THE TOP-SCORING AGENT EACH


WEEK BAGS A £25


AMAZON VOUCHER, COURTESY OF OASIS HOTELS & RESORTS


Hurghada, Egypt


THOMAS COOK 25 VICTORIA STREET


IMPRESSIONS: The clean shop had well-stocked brochure racks, eye-catching posters and smart, professional-looking staff.


SERVICE: I had to wait six minutes until an agent became free to serve me. They asked plenty of questions, listened carefully and offered lots of information about accommodation, resorts, sightseeing and security issues. The agent offered two holidays and mentioned many positive aspects of both, explaining in detail about Hurghada in an upbeat way. However, I’d have liked more information about Fuerteventura when I asked. Excursions were mentioned but not costed, and the price of extra luggage was explained. The agent was friendly and fully focused on serving me throughout my visit.


QUOTES: Both were seven-night all-inclusive Thomas Cook holidays, flying from Manchester in January. The first was at Sunrise Holidays Resort in Hurghada, for £1,066. The agent said it offered a relaxing environment with a good range of shopping and excursions. The second was at Suite Hotel Atlantis in Corralejo, Fuerteventura, for £1,336. I was told this was a high- quality resort that was very popular with customers.


OVERALL: The recommended holidays matched my requirements and I was confident in the agent’s knowledgeable and professional service.


84% travelweekly.co.uk


HAYS TRAVEL UNIT 1, THE GALLERIA, ST ANDREWS COURT


IMPRESSIONS: The shop was tidy, with staff in uniform and eye-catching displays.


SERVICE: I was acknowledged immediately by a polite, cheerful and friendly agent, but I had to prompt all the time to continue the conversation and get quotations. The agent didn’t take my details or follow up afterwards. Most of the essential questions were not asked, and the agent failed to pick up on my prompts about certain destinations or my budget. The agent showed little knowledge of the resorts, simply saying “look on Google” when I asked questions. The only ancillary discussed was extra luggage, and this was as a result of my prompting.


QUOTES: Both were week-long holidays in January, flying from Manchester. The first was with Tui, at Hotel Taburiente Playa in Los Cancajos, La Palma, on a half- board basis for £920. The second was with Thomas Cook, at Sentido Le Sultan in Hammamet, Tunisia, on an all-inclusive basis, for £865. The quotes seemed basic and amateurish, and omitted many details I had requested.


OVERALL: I was satisfied with the holidays but felt I had to drag the conversation along. I did not have confidence in the agent, who seemed inexperienced. They would have gladly thrust brochures into my hands and let me leave, had I not pushed for a quotation.


52% 5 SEPTEMBER 2019 43


Oasis Hotels & Resorts offers five all-inclusive beachfront properties and two city-cen- tric properties in Cancun, Mexico. They are: HOTEL ZONE, CANCUN Grand Oasis Cancun; The Pyramid; Oasis Palm; Grand Oasis Palm; and brand-new Grand Sens Cancun. DOWNTOWN CANCUN Oh! The Urban Oasis; and Smart Cancun by Oasis. Oasis offers family-friendly resorts and adult-only experiences, as well as wedding and honeymoon packages. oasishoteles.com/en


PICTURE: Shutterstock


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