Don’t let caution give way to panic A NOTE FROM THE EDITOR
Anyone watching Royal Caribbean chairman Richard Fain’s video message to trade partners this week will have been struck by its sincerity – it clearly came from the heart. If you haven’t seen it yet, you can view it on the Royal Caribbean blog
or on
travelweekly.co.uk. It helps to add some context and hope to what some have described as the biggest challenge since the 1990 Gulf war. There is certainly no room for complacency in the current circumstances and it is in nobody’s interest to make bold claims that all is well when the impact is being felt first-hand by the industry at a business and personal level (pages 4-5). But, as Richard insists, neither should caution give way to panic or a loss of perspective, a point also made clearly by Miles Morgan Travel
owner Miles Morgan on the BBC on Monday evening. Preparedness is essential, but we should remember that many of the headlines making the news at the moment relate to contingency planning and worst-case scenarios rather than certain outcomes. It seems likely that the situation and consumer confidence will deteriorate before it improves, but the industry will be united in hoping the former is short-lived and the latter comes in the not-too- distant future. As always, the team at Travel Weekly will be doing our best to keep you informed and updated on the latest news and insight, so please follow our rolling coverage online and check out our special coronavirus Facebook Live, which can be found on the Travel Weekly UK page.
WHAT LUCY DID THIS WEEK
OMet Google to start planning content and speakers for our joint Future of Travel conference on September 15.
OPulled in experts to take part in a T
ravel
Weekly Facebook Live session to give legal, operational and communications advice to the trade on coronavirus.
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS
Airlines report drop in leisure demand 4 Upcoming balance payments ‘are key’ 4 Industry ‘must reassure customers’
5 Hays eyes £2bn; Diamond crook jailed 6 competitions
Join Ant and Dec for the series finale of Saturday Night T
akeaway at Walt
Disney World in Florida page 36
Opitech commission; Not Just Travel 8 Special reports Hays Travel IG Conference
10
Coronavirus Q&A: Travlaw’s advice 12 SPAA’s Joanne Dooey presides over 90th annual dinner 14
Comment Gordon McCreadie: Mental health 16
NEWS YOU CAN USE Product
Las Vegas, Jet2, BA, Virgin Atlantic operator
21
Great Rail, Intrepid, Just You, Explore 22 Cruise
Disney, Hapag-Lloyd Cruises, Oceania, Norwegian Cruise Line, Scenic
FOLLOW US:
travelweekly.co.uk @travelweekly 24
BUSINESS NEWS Coronavirus impact round-up: Business travel hit; ITB cancelled
travelweeklyuk 70
Airlines slash flights as demand falls 72 @travelweeklyuk
5 MARCH 2020 3
OTook my son to his first fencing tournament. He came 9th out of 13 in his age category – not too shabby for a first attempt!
FRONTLINE Get Social
Heathrow, ITB, Jane McDonald spotlight
27
Reuben’s Retreat unveils new facilities 30 agent diary
Colin Burns: What’s the client’s excuse? 33 Close-up
Fred Olsen Travel, Fleur East, BA fam 37 Mystery Shopper Huddersfield agents set cruise test
38
DESTINATIONS caribbean
Wellness Holidays: 8 of the best Tobago: Uncover its wild side
Salzburg: 48 hours in the city
40 46
Beyond the Beach: Best of the region 54 Short breaks
61 Germany: Saxon Switzerland park 65
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