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NEWS YOU NEED TO KNOW 4


Amie Keeley amie.keeley@travelweekly.co.uk


High street agency Trailfinders has left Abta to join the Travel Trust Association (TTA).


Trailfinders has an annual


turnover of £720 million and becomes TTA’s largest member. The 34-branch agency chain


has transferred its trust account to that of the TTA and adopted the association’s Atol, which would bring “significant savings” and full financial protection. The TTA, set up 25 years ago,


is owned by The Travel Network Group and offers members Atol licences under a franchise arrangement with the Civil Aviation Authority. Trailfinders has been operating


since 1970. Founded by chairman Mike Gooley with an initial staff of four, it now serves about 445,000 customers a year, employs more than 1,000 staff and posted record-breaking profits this year. In June it announced managing


director Tony Russell would retire at the end of the year. He will be succeeded by chief executive Toby Kelly.


“It’s significant to us because it is a massive player that trusts us and our TTA model”


The Travel Network Group


chief executive Gary Lewis said: “Trailfinders is a phenomenal business with a phenomenal culture. The leadership team is relatively new, very dynamic and it was a very easy process. “It’s significant to us because


it is a massive player that trusts us and our TTA model. I’m really


5 STORIES HOT Trailfinders leaves Abta for the TTA


excited to work with them.” Lewis said Trailfinders’ move


to TTA would allow the agency to “significantly reduce” its Atol Protection Contribution fees. A spokeswoman for Abta


said: “Abta is a very different organisation to The Travel Network Group. It provides a wide range of benefits to our members and support to its customers.” Abta this week released research


showing it was the UK’s most- recognised and trusted travel body, with 58% of 2,000 respondents


ranking Abta number one. › Travel Convention, page 12


5


Holidaysplease offers Mauritius incentive to staff


Ben Ireland ben.ireland@travelweekly.co.uk


Holidaysplease bosses have promised to take all the online agency’s staff on a fam trip to Mauritius – if they increase sales by 25% by the end of 2020.


The incentive could see the


agency fly more than 110 staff – 85 homeworkers, plus office-based agents and support staff – to the Indian Ocean island. And they will fly business class if they reach the target by the end of 2019.


Director Charles Duncombe


said: “It’s a significant investment, but we think this will help create an extra level of camaraderie among the team. “Up until now, the incentives


that we’ve run have generally been individual, which means people are in it for themselves. We were quite interested to see what the dynamic would be if the whole team pulled together rather than ploughing their own furrow. “Sometimes, as a homeworking


team, our agents are on their own for a lot of the time. Yes, we


6 travelweekly.co.uk 4 October 2018


have conferences and events, but nothing beats being in a room with your colleagues – except being in a room in Mauritius with your colleagues, of course.” The incentive was revealed at


a Holidaysplease conference in Birmingham last month. “It was a bit of a surprise,” added Duncombe. “We’d talked everyone through our historical journey – we have grown 100-fold from where we were 15 years ago – but


we wanted to inspire the team to continue that journey. “What better way to celebrate


the progress we’ve made than offering a potential journey for everyone to enjoy in the next 12 to 24 months?” Accommodation would be


provided by Beachcomber Tours. Sales this year are 20% up. Duncombe added: “We wanted to make this incentive achievable, and it’s really exciting times.”


Staff cheer news of the incentive at the Holidaysplease conference


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