INSIDE THIS
WEEK Contents
NEWS Hot Stories
Primera Air passengers stranded abroad; Jet2 expands Atol capacity to 3.81m; Ex-Tui manager Doyle admits £63k fraud; Trailfinders leaves Abta to join TTA; Holidaysplease unveils Mauritius incentive
Round-up Travel Weekly podcasts; Reuben’s Retreat 08
WIN!
It’s your last chance to bag a Brand USA music-themed sales toolkit page 46
Special Reports Elite Travel Group Conference, Granada 10 The Travel Convention 2018 preview
12
Face to Face: Paul Melinis, Atas chairman 18 Talk Back
Cruise pricing, TripAdvisor, Edinburgh
NEWS YOU CAN USE Product ITC, Tipto, Scenic, Enable
21 04 23
Operator Super Break, Saga, Titan, APT 24 Cruise SeaDream, Royal Caribbean Aviation Ryanair, easyJet, BA, Finnair
28 31
FRONTLINE Comment Mark Tanzer: Abta 2018
A NOTE FROM THE EDITOR
due to fly home from Stansted with Primera Air having booked direct. As her only contact within the industry, she wanted my
Agents’ value comes to fore L
ate on Monday afternoon, I had a call from a close friend who was visiting the UK from New York and was
advice on what to do next. Unfortunately, I had to tell her that beyond my help in looking for a replacement flight, she was on her own and was likely to be left out of pocket even if she could recoup her original fare. The collapse of the airline (page 4) this week brought back memories of Monarch’s demise almost 12 months ago to the day.
And while the positive news was the relatively small impact on UK travellers and the trade in comparison, that won’t have been any consolation for those who were affected and didn’t have the government’s help in getting home, as Monarch’s customers did. Despite the differences, another airline falling into administration will once again shine a light on the sector and feed into the Department for Transport’s ongoing review into airline insolvency – including the fact that customers are often left high and dry. Some Primera passengers will have learnt the hard
36
Spotlight P&O reveals its ‘Iona Insiders’ 40 Mystery Shopper Folkestone and Dover 52
DESTINATIONS
All-inclusive Holidays Activities: Dolphins, trapezes, quad bikes 54 Cuba: Explore Caribbean island in style 61
COVER STAR Hays Travel’s Lauren McCullow recalls her ‘life-changing’ experiences on California trip
page 40 PHOTO: STEVE HOCKSTEIN
Croatia & The Balkans Albania: Discover land’s untouched beauty 66 Dubrovnik: Quiet spots away from crowds 71
BUSINESS Travolution European Summit 2018:
Expedia, Traveltek, IBM, HomeAway WHAT
LUCY DID THIS WEEK
Oct 4 80 1
2 3
Lucy Huxley Editor-in-chief @Lucy_Huxley
Hosted a Travel Weekly Business Breakfast on mergers & acquisitions at Google with Great Rail Journeys and Loveholidays deals represented.
Went on the London Eye with Royal Caribbean execs – a nod to its North Star pod on its Quantum-class ships. All will be revealed!
Was honoured to chair a lunch about the mature travel market where our guest speaker was Dame Esther Rantzen.
4 October 2018
travelweekly.co.uk 3
way this week that airline fares booked independently are not included in the Civil Aviation Authority’s Atol protection scheme. And as both Atol experts and consumer champions Which? said this week, the ensuing coverage will only serve to highlight what we know all too well. The best way to get peace of mind is to book with a trusted expert who will help to bear the burden when things go wrong.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84
