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INSIDE THIS


WEEK Contents


NEWS Hot Stories


Primera Air passengers stranded abroad; Jet2 expands Atol capacity to 3.81m; Ex-Tui manager Doyle admits £63k fraud; Trailfinders leaves Abta to join TTA; Holidaysplease unveils Mauritius incentive


Round-up Travel Weekly podcasts; Reuben’s Retreat 08


WIN!


It’s your last chance to bag a Brand USA music-themed sales toolkit page 46


Special Reports Elite Travel Group Conference, Granada 10 The Travel Convention 2018 preview


12


Face to Face: Paul Melinis, Atas chairman 18 Talk Back


Cruise pricing, TripAdvisor, Edinburgh


NEWS YOU CAN USE Product ITC, Tipto, Scenic, Enable


21 04 23


Operator Super Break, Saga, Titan, APT 24 Cruise SeaDream, Royal Caribbean Aviation Ryanair, easyJet, BA, Finnair


28 31


FRONTLINE Comment Mark Tanzer: Abta 2018


A NOTE FROM THE EDITOR


due to fly home from Stansted with Primera Air having booked direct. As her only contact within the industry, she wanted my


Agents’ value comes to fore L


ate on Monday afternoon, I had a call from a close friend who was visiting the UK from New York and was


advice on what to do next. Unfortunately, I had to tell her that beyond my help in looking for a replacement flight, she was on her own and was likely to be left out of pocket even if she could recoup her original fare. The collapse of the airline (page 4) this week brought back memories of Monarch’s demise almost 12 months ago to the day.


And while the positive news was the relatively small impact on UK travellers and the trade in comparison, that won’t have been any consolation for those who were affected and didn’t have the government’s help in getting home, as Monarch’s customers did. Despite the differences, another airline falling into administration will once again shine a light on the sector and feed into the Department for Transport’s ongoing review into airline insolvency – including the fact that customers are often left high and dry. Some Primera passengers will have learnt the hard


36


Spotlight P&O reveals its ‘Iona Insiders’ 40 Mystery Shopper Folkestone and Dover 52


DESTINATIONS


All-inclusive Holidays Activities: Dolphins, trapezes, quad bikes 54 Cuba: Explore Caribbean island in style 61


COVER STAR Hays Travel’s Lauren McCullow recalls her ‘life-changing’ experiences on California trip


page 40 PHOTO: STEVE HOCKSTEIN


Croatia & The Balkans Albania: Discover land’s untouched beauty 66 Dubrovnik: Quiet spots away from crowds 71


BUSINESS Travolution European Summit 2018:


Expedia, Traveltek, IBM, HomeAway WHAT


LUCY DID THIS WEEK


Oct 4 80 1


2 3


Lucy Huxley Editor-in-chief @Lucy_Huxley


Hosted a Travel Weekly Business Breakfast on mergers & acquisitions at Google with Great Rail Journeys and Loveholidays deals represented.


Went on the London Eye with Royal Caribbean execs – a nod to its North Star pod on its Quantum-class ships. All will be revealed!


Was honoured to chair a lunch about the mature travel market where our guest speaker was Dame Esther Rantzen.


4 October 2018 travelweekly.co.uk 3


way this week that airline fares booked independently are not included in the Civil Aviation Authority’s Atol protection scheme. And as both Atol experts and consumer champions Which? said this week, the ensuing coverage will only serve to highlight what we know all too well. The best way to get peace of mind is to book with a trusted expert who will help to bear the burden when things go wrong.


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