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MYSTERY SHOPPER WIN MY BOOKING


FOLKESTONE AND DOVER


WANTED: A couple are seeking a seven to 10-night multi-centre trip with a city, beach and activities in southeast Asia in March or April next year. BUDGET: £3,000


WINNING AGENT


SALES CONSULTANT YASMIN MALHAS


‘ VERDICT


Virgin Holidays’ agent’s ability to tailor the dates to our requirements, along with her excursion suggestions and enthusiasm, saw her come out on top this week.


I didn’t realise how beautiful Thailand


was until I did a course, and now I’m a specialist – but I’ve never been. It’s so vast, with lots of


ways to tailor an itinerary, so it’s a great multi-centre destination.


Virgin Holidays WHITE CLIFFS PARK, DOVER


CONCESSION IN TESCO,


This concession was bright and enticing, but there was a limited selection of


brochures. The agent gave me a choice of packages and gave advice about activities and the area. She was very


knowledgeable, and suggested Krabi in Thailand. I was offered an 11-night Virgin Holidays package staying a week at


Centara Anda Dhevi in Krabi with B&B stays either side at Rembrandt Hotel Bangkok, flights from Heathrow with


Eva Air on March 11 and internal flights with Bangkok Airways for £2,882. An alternative to Krabi was The Village Coconut Island hotel in Phuket for £2,874. The agent was very enthusiastic and kept the holiday within budget.


88% THIS WEEK’S WINNER


SCORING SYSTEM


10% Appearance/first impressions


25% Customer service


25% Advice and product knowledge


25% Holiday details 15% Overall experience


81%


The top-scoring agent each month will win the use of a car for 10 days


The winning agent must be at least 25, for insurance reasons. Winners under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. Elite Island Resorts will endeavour to supply the car to the agency but reserves the right to request the winning agent to collect and return the car from Essex or a central location.


Tui 47 BIGGIN STREET, DOVER The window display was very


minimalistic, but there was ample choice when it came to the brochures inside. It took more than five minutes to be


served, but the agent was very friendly. They could not offer multi-centre trips for 10 days, so we were offered seven days in Krabi at £2,220 or a 14-day


multi-centre to Krabi and Khao Lak for £2,912, including B&B accommodation, transfers and flights. We were not told about the areas or activities.


40% Thomas Cook 29-33 SANDGATE ROAD, FOLKESTONE


The shop had an upbeat vibe, a good visual display and a wide range of


brochures. I was quickly given assistance and asked basic questions about tailored holidays. After being told we were


unsure of a destination and flexible on dates, the agent refused to offer any quotes or suggestions without being given more specific details. The agent


gave their undivided attention, but their unwillingness to provide suggestions or a price was disappointing.


52 travelweekly.co.uk 4 October 2018


WIN!


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